Overview:

Hallmark Housekeeping Services Inc. is Canada’s premium janitorial partner, and an industry leader in sustainable and innovative solutions. Our focus is to serve our customers by providing a consistent and superior service in an economical, protected, and environmentally responsible manner. Since our inception in 1977, we have remained focused on being an employer of choice, by fostering an engaging organizational culture, and prioritizing the well-being of all members of our team.

Hallmark is seeking an experienced and highly organized Resident Manager to oversee and support the day-to-day delivery of janitorial services at a prestigious commercial office building in downtown Toronto. This is a hands-on role suited to a candidate who has led janitorial teams, understands cleaning systems, products, and equipment, and can manage a workforce, while ensuring a consistent standard of quality in cleaning.

Responsibilities:

- Overseeing the completion of all janitorial work in accordance with contract specifications
- Organizing, delegating, and supervising day-to-day work assignments and projects
- Collaborating with Supervisors to ensure completion of all assigned work
- Liaising with property management and building tenants, and ensuring all work orders and customer requests are completed in a timely manner
- Performing regular quality assurance and health & safety inspections
- Conducting staff meetings addressing various topics such as health & safety, ongoing projects, and upcoming events
- Completing various administrative tasks including payroll and billing
- Adhering to budgets provided by the Operations Manager
- Ordering supplies and managing inventory levels




- Managing equipment inventory and ensuring preventative maintenance programs are being followed
- Providing training and orientation to all new employees, and ongoing training to staff

Experience:

- Five or more years of supervisory or management experience in commercial janitorial, facilities, or building services operations
- Working knowledge of commercial cleaning procedures, techniques, products, and equipment, including floor and carpet care
- Demonstrated ability to lead frontline teams, including scheduling, coaching, and performance management
- Strong verbal and written communication skills in English; additional languages are an asset
- Proficiency in Microsoft Office, particularly Outlook, Excel, and Word, and the ability to learn operational software quickly
- Proven client service and interpersonal skills, with sound judgment in resolving service issues
- Ability to manage competing priorities in a demanding, fast-paced environment
- Working knowledge of the Workers Compensation Act, the Occupational Health and Safety Act, and WHMIS; Joint Occupational Health and Safety Committee experience is an asset
- Availability to work afternoon and evening shifts and to participate in a rotating after-hours on-call schedule
- Willingness to complete a criminal record check and any client-mandated site clearance

What Hallmark Offers:

- Comprehensive health and dental benefits
- Retirement savings plan
- Ongoing training and development, and clear paths for advancement within a growing organization
- A stable, pan-Canadian company that has served the Canadian market since 1977

Pay: $62,000.00-$65,000.00 per year

Benefits

- Company pension
- Dental care
- Extended health care
- Vision care

Work Location: In person

📌 Resident Manager (Toronto)
🏢 Hallmark Housekeeping Services
📍 Toronto