We’re Looking for an Awesome Person!

We have a really great group of people at Holland Home Leisure, and finding the right person to join that group matters to us. Who you are matters just as much as what is on your resume.

We probably live the cliché of the “work family” more than most companies do. People help each other out, different departments pitch in when needed, and there is a real sense that when everyone does their piece well, the whole company works better.

For this role, we need someone with maturity, good judgment and a strong sense of responsibility. That does not mean you need decades of management experience. It means we are looking for someone who can be counted on, deal professionally with customers and coworkers, make sensible decisions, and take ownership when something needs attention.

About the Position

This is a hands-on retail management position with responsibility for our retail floor, customer experience and retail team.

You do not need to know anything about pools or hot tubs when you start. We can teach you our industry. What we need you to bring is the ability to learn, good judgment, attention to detail, reliability, work ethic and the ability to work well with people.

The starting point is learning our business from the retail floor. You’ll learn how to help a customer with a water test, find the right replacement part for a pool or hot tub, understand our products, process everyday transactions, and become someone our customers and staff can rely on for answers.

This is a working manager’s position. Your primary workplace is the retail floor, alongside the people you’re managing and the customers we’re serving. You’ll also have a dedicated desk in our shared company office for scheduling, planning, paperwork and other management responsibilities, but this is not a position where the manager spends the day behind a desk.

If a customer needs a bag of salt carried to their vehicle, a shelf needs stocking, something needs cleaning, or the team is busy and needs another set of hands, you are part of the team getting it done.

Leading the Retail Team

Our business has two very different seasons. For approximately eight months of the year, you’ll work with our core year-round retail team, with approximately three direct reports. During our four-month pool season, seasonal staff are added and the retail team grows to approximately eight direct reports.

You’ll manage staff schedules, coach and direct employees, maintain the standards and presentation established for the retail floor, solve everyday problems,



and make sure our customers are being well looked after. You’ll be responsible for keeping the floor organized, stocked, clean and operating the way it should. The expectation is that you take real ownership of maintaining an excellent retail environment and ensuring the team consistently delivers it.

What Matters to Us

· You notice things. Attention to detail is extremely important. When you walk through the showroom, we want you to notice the display that is out of place, the empty shelf, something that is dirty, a missing price, inventory that needs replenishing, or a customer who has not been helped - and then do something about it.

· You’re great with customers. We are a specialty retailer with a wonderful customer base, including many customers who have been coming to Holland Home Leisure for years. We want people to feel welcomed, appreciated and well looked after every time they come through our doors.

· You’re mature, reliable and committed. This is a give-and-take workplace, and our people help each other out. That also means reliability matters. When someone does not show up, someone else has to cover for them. We need someone who takes that responsibility seriously, handles situations with good judgment, and can be counted on by coworkers and customers.

· You’re physically capable. This is a genuine requirement, not something we are putting in the posting because every retail job says it. Our staff stock products and carry customer purchases to vehicles. That can mean everything from a package of test strips to bags of pool salt and other products weighing up to 50 lbs. You need to be comfortable routinely participating in the physical work of the store.

· You can learn. There is a lot to learn here: water chemistry, pools, hot tubs, equipment, replacement parts, products, procedures and computer systems. We do not expect you to arrive knowing those things. We do expect you to be capable of learning them.

· You’re willing to do the small jobs too. Managers here are not above the everyday chores. If something needs cleaning, stocking, carrying, straightening or fixing, you are willing to jump in. That is part of how our team works.

A Career, Not Just Another Job





We would really like to find someone who wants to make this their career.

At our seasonal peak, Holland Home Leisure employs approximately 43 people. Seven of our employees have been here for more than 20 years, and another eight have been here for more than 10 years.

We think that says something important about the kind of company we have built.

Holland Home Leisure has been helping people create better backyards for more than 50 years. We have recently made significant investments in our New Minas location, renovating and consolidating the company into one central location. Our retail, service, construction, warehouse and office teams now work together from one facility. We are proud of the workspace we have created and the quality of life it provides our employees.

We are looking for someone who wants to become an important part of what comes next.

Working Hours, Schedule & Time Off

Pool Season: Monday-Friday 9:00-6:00 and Saturday 9:00-5:00; 5-day work week, approximately 44 hours.

Off Season: Monday-Tuesday 9:00-5:00, Wednesday closed, Thursday-Friday 9:00-5:00, Saturday 9:00-3:00; 4-day work week, approximately 30 hours.

The position is salaried and year-round. Vacation time is assured during the Christmas holiday period.

Compensation & Benefits

· Salary: $52,000 - $60,000 annually, depending on experience and demonstrated ability

· Status: Full time, year-round salaried employment

· Vacation: 3 weeks paid annual vacation

· Benefits: Comprehensive benefits package

What Would Make You a Strong Candidate?

Previous retail or management experience is valuable, but we are not interested in creating a long checklist that eliminates someone who could be great at the job.

You may currently be a strong retail employee, team lead, supervisor, assistant manager, or working in another customer-facing industry and ready for more responsibility. Experience with Microsoft Office 365, including Outlook, Excel and SharePoint, is an asset.

More importantly, we are looking for someone who is: mature, smart, reliable, personable, detail-oriented, physically capable, comfortable leading people, willing to work, and looking for somewhere they can build a career.

If that sounds like you, we would like to meet you.

How to Apply

Send your resume and a short note telling us a little about yourself and why you think you would be a good fit to [email protected]

Job Type: Full-time

Pay: $52,000.00-$60,000.00 per year

Benefits

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Vision care

Work Location: In person

📌 Retail Operations Floor Manager (New Minas)
🏢 Holland Home Leisure
📍 New Minas