Full-time | In-office | Greater Toronto Area

Compensation: $50,000–$70,000 annually, based on experience

Brightstone Developments is seeking an organized, detail-oriented Sales Admin Support and Customer Service Representative to join our growing team. As a residential developer with communities across the GTA, we are committed to delivering exceptional homes and a thoughtful purchaser experience from the initial sale through closing and beyond.

In this role, you will serve as a key point of contact for purchasers while providing essential administrative support to our sales team. The ideal candidate is proactive, highly organized and comfortable managing multiple priorities in a fast-paced residential development environment.

What you’ll do:

Sales Administration

- Support agreement processing, purchaser documentation, deposit tracking and condition follow-up.
- Maintain organized Agreements of Purchase and Sale (APS), amendments, worksheets, incentive confirmations and purchaser files.
- Coordinate with sales representatives, legal counsel, mortgage representatives and internal departments to obtain documentation and approvals.
- Prepare sales reports, purchaser summaries and administrative trackers.

Customer Care

- Serve as a primary point of contact for purchasers following their home purchase, providing timely and professional service.
- Coordinate purchaser communications, appointments, construction updates, deficiency follow-up and closing-related information.
- Maintain accurate purchaser records,



correspondence and outstanding commitments.
- Address purchaser inquiries and concerns, coordinating with internal teams to facilitate resolutions.
- Support the preparation and distribution of welcome packages, homeowner communications and customer-care materials.
- Assist with sales-office materials, appointment scheduling and purchaser follow-up.

What you’ll bring:

- 3+ years of experience in customer care, sales administration, residential construction or pre-construction real estate.
- Experience working with new-home purchasers and Agreements of Purchase and Sale is strongly preferred.
- Exceptional organization, attention to detail and ability to manage multiple files and deadlines.
- Strong written and verbal communication skills and a skilled, solutions-oriented approach.
- Ability to collaborate with sales, construction, legal, accounting and other internal teams.
- Proficiency in Outlook, Excel and Word; CRM or customer-care software experience is an asset.
- Availability to work in-office and attend occasional evening or weekend purchaser appointments.

Why Brightstone? At Brightstone, you’ll play a meaningful role in the purchaser experience across our growing portfolio of residential communities. We offer a collaborative, entrepreneurial environment where initiative is valued and great work makes an impact.

To apply, please complete this application and send your resume to [email protected].

📌 Sales Admin Support & Customer Care Representative (Toronto)
🏢 Brightstone Developments
📍 Toronto