As a trusted neighbourhood brand in pharmacy and home healthcare for over 50 years, Brant Arts is one of the largest providers of medical supplies and mobility equipment in Burlington and the surrounding regions. Our compassionate Mobility team specializes in delivering customized solutions—including power and manual wheelchairs, seating systems, mobility aids, lift chairs, home accessibility products, and more—to enhance client quality of life.

Working closely with the Mobility and Home Healthcare teams, the Sales Operations Specialist provides administrative, customer service, and sales support to outside Seating & Mobility Specialists. This role serves as the central operational contact for quote generation, order processing, and client account management.

:

- Provide direct administrative and workflow support to outside Seating & Mobility Specialists.

- Prepare, issue, and follow up on client quotes and order requests submitted by sales representatives.

- Track purchase orders (POs), backorders, and delivery timelines in coordination with vendors, technicians, and shipping teams.

- Assist management in compiling monthly sales reports, margin tracking, and goal metrics.

- Generate quotations, POs, and invoices in Telus POS.

- Process customer transactions, e-transfers, credit card payments, and daily cash receipts.

- Work in conjunction with the Billing Specialist to support third-party funding administration, including applications for the Assistive Devices Program (ADP), ODSP, WSIB, VAC, and private insurance portals.

- Process equipment rentals, re-rentals, returns, serial number tracking, and stock updates in POS.

- Serve as the primary point of contact for customer phone calls, emails, and walk-in inquiries.

- Assist clients, family members, and healthcare professionals (Occupational Therapists and Physiotherapists) with product details, availability,



and scheduling.

- Resolve client issues promptly and coordinate with seating specialists for complex consultations.

- Assist in inventory receiving, item creation, serial number logging, and product tagging.

- Liaise with equipment suppliers to confirm availability, cost pricing, and order status.

- Ensure smooth daily communication between the Mobility and Home Healthcare departments.

- Conduct regular inventory audits and cycle counts to reconcile physical stock with POS records.

- Monitor stock threshold levels for high-demand equipment and reorder supplies proactively to prevent backorders.

Candidate Qualifications & Experience

- Post-secondary education Business Administration, Healthcare Management, or a related field (or equivalent work experience).

- 1-3 years of experience in sales support, medical office administration, customer service, or retail operations.

- Experience in home healthcare, medical equipment, or mobility products is considered a robust asset.

- High proficiency with Google Workspace and Microsoft Office.

- Hands-on experience with Point of Sale (POS) or ERP systems (experience with Telus Assyst POS is preferred).

- Knowledge of Ontario funding programs (ADP, ODSP, WSIB, VAC) or medical billing workflows.

- The hours for this position are in-office Monday to Friday 8:30am-4:30pm.

We are committed to providing reasonable accommodation in accordance with the Ontario Human Rights Code. Please advise in your application if you require accommodation through the recruitment and/or hiring process.

We thank all candidates who apply but only those selected for interviews will be contacted.

This role is an existing vacancy and is open to qualified applicants.

Our hiring process may include the use of artificial intelligence (AI) to support tasks such as application screening. Human decision-makers remain involved throughout the process.

📌 Sales Operations Specialist (Burlington)
🏢 Langford Group Rx
📍 Burlington