About the Chance

Wireless City Inc. is a family-owned TELUS Business Excellence dealership with more than 25 years of experience serving businesses and consumers across Alberta and Saskatchewan.

We're looking for a detail-oriented, customer-focused professional to join our team in a role that combines order processing, sales team support, and client service.

You'll process orders submitted by our outbound sales representatives, manage client inquiries and service requests through our cloud-based help desk and ticketing system, and help ensure issues are tracked, communicated, and resolved efficiently.

If you're organized, comfortable working with technology, and enjoy helping people find solutions, we'd love to hear from you.

What You'll Do

- Process and coordinate orders: Review and process orders submitted by outbound sales representatives, ensuring information is accurate and complete.
- Manage support tickets: Monitor, prioritize, document, and manage incoming client requests through our cloud-based help desk and ticketing software.
- Support clients: Respond to questions about their TELUS products and services, provide guidance, and coordinate solutions to service-related issues.
- Track issues through to resolution: Follow up on open tickets, communicate progress, and ensure requests are addressed in a timely manner.
- Support our sales team: Work closely with outbound representatives to resolve order issues, clarify requirements, and keep the sales process moving smoothly.
- Maintain accurate records: Keep ticket notes, client information, order details, and follow-up activities organized and up to date.
- Coordinate with internal teams:



Escalate issues when necessary and work with the appropriate contacts to resolve outstanding requests.
- Identify opportunities to help: Recognize additional client needs and connect clients with the appropriate TELUS solutions or team members when appropriate.

What You'll Bring

- Strong attention to detail and a commitment to accurate work.
- Excellent written and verbal communication skills.
- A customer-focused, solutions-oriented approach.
- Strong organizational skills and the ability to manage multiple requests and priorities.
- Confidence using cloud-based software, online systems, and multiple applications.
- The ability to document issues clearly, follow established processes, and track tasks through to completion.
- A collaborative mindset and the ability to work effectively with clients and sales representatives.
- A willingness to learn about TELUS wireless, internet, and business services.

Experience and Qualifications

- Previous experience in customer service, sales support, order processing, telecommunications, or a similar role is an asset.
- TELUS experience is highly valued, particularly familiarity with TELUS products, services, systems, ordering processes, or customer support procedures.
- Experience with cloud-based help desk platforms, ticketing systems, CRM tools, or order management systems is an asset.

We welcome candidates who bring relevant experience, a positive attitude, strong problem-solving skills, and a willingness to learn. Pay: $40,000.00-$60,000.00 per year

Benefits

- Casual dress
- Company events
- Dental care
- Life insurance
- On-site parking
- Profit sharing
- Store discount
- Vision care

Location:
- Calgary, AB T2H 0K5 (required)

Work Location: In person

📌 Sales Support Specialist (Calgary)
🏢 Wireless City Inc./TELUS Business Solutions
📍 Calgary