Salesforce Communications Cloud Architect

Location: Toronto, ON – Hybrid (2–3 Days WFO)

Skills: Salesforce Communications Cloud

Experience Required: 10+ Years

Role Description

- Lead end-to-end architecture, solution design, and implementation of Salesforce Communications Cloud platforms.

- Design Enterprise Product Catalog (EPC), CPQ, Order Management, and Digital Commerce solutions.

- Define integration architecture with OSS/BSS, CRM, ERP, middleware, and third-party systems.

- Drive scalability, performance, security, and governance standards.

- Lead technical workshops, solution reviews, and stakeholder discussions.

- Provide architectural guidance to development and implementation teams.

- Ensure alignment with TM Forum standards and telecom industry best practices.

- Support estimation, roadmap planning, and digital transformation initiatives.

Essential Skills

Required Skills

- 10+ years of Salesforce experience with strong expertise in Communications Cloud (Vlocity).





- Hands-on experience with EPC, CPQ, Order Management, and Industries processes.

- Strong knowledge of OmniStudio (OmniScripts, FlexCards, DataRaptors, Integration Procedures).

- Expertise in Salesforce architecture, Apex, LWC, APIs, and integrations.

- Experience integrating Salesforce with OSS/BSS, ERP, and external platforms.

- Robust understanding of telecom business processes such as Lead-to-Order and Order-to-Cash.

- Experience with CI/CD, DevOps, and Salesforce deployment methodologies.

Preferred Skills

- Salesforce Application/System Architect certification.

- Salesforce Industries (Communications Cloud) certifications.

- MuleSoft integration experience.

- Knowledge of TM Forum Open APIs and SID model.

- Experience with large-scale telecom transformation programs.

- Agile/Scrum delivery experience.

📌 Salesforce Communications Cloud Architect (Toronto)
🏢 Astra North Infoteck
📍 Toronto