Senior Business Analyst (10+ years) to support Enterprise Service Management initiatives using ITSM/ESM processes and ServiceNow

Our public sector client is seeking a

Senior Business Analyst (10+ years) to support Enterprise Service Management initiatives using ITSM/ESM processes and ServiceNow This role supports an Enterprise Service Management (ESM) project within a public sector setting. The position focuses on stakeholder needs assessment, business analysis activities, and process evaluation across multiple business lines using ITSM/ESM practices and ServiceNow.

The work includes intake, workflow, service catalogue, and case management analysis supporting enterprise service delivery initiatives. Contract, Remote Must Haves

10+ years in

Business Analysis supporting enterprise initiatives Hands-on experience with

ITSM/ESM platforms including

ServiceNow , intake, workflow,



service catalogue, and case management Stakeholder needs assessment across multiple business lines including elicitation, workshops, and requirements traceability Options analysis and cost-benefit input to business case development Nice to Have

Lean process mapping Current-state and future-state process mapping Responsibilities

Conduct stakeholder needs assessments across multiple business lines Facilitate elicitation sessions and workshops Document and maintain requirements traceability Perform options analysis for business initiatives Provide cost-benefit input into business cases Support intake, workflow, service catalogue, and case management analysis within ServiceNow

📌 Senior Business Analyst (10+ years) to support Enterprise Service Management initiatives using ITSM/ (Ahuntsic)
🏢 S.I. Systems
📍 Ahuntsic