Lead Canadian customer success strategy at SimCorp, using executive relationship management and customer health metrics. Work onsite in Toronto two to three days weekly.

As Senior Director of Customer Success Management, you will lead Canada’s customer success function for SimCorp’s financial technology clients. Develop strategies that strengthen relationships, retention, satisfaction, and value realization. Guide senior customer success managers while partnering with sales, product, professional services, and support teams.

Key Responsibilities

Develop and execute Canada’s customer success strategy

Lead senior customer success managers and customer experiences

Build relationships with key client executives

Identify expansion, upselling, and cross-selling opportunities

Monitor customer health metrics and success KPIs

Requirements

15+ years managing teams

Meaningful financial sector and client exposure

Experience navigating complex sales cycles and workflows

Solid executive presence and analytical skills

Ability to work onsite in Toronto and travel 30–50%

Shape Canadian customer success through strategy, executive partnerships, health metrics, retention, and enterprise financial technology relationships.

📌 Senior Director Customer Success Canada (Toronto)
🏢 Simcorp
📍 Toronto