Position Responsibilities: What You’ll Do:

- Fraud Investigation - Investigate suspected fraud events across banking products and customer channels.
- Review alerts, transactions, customer activity, and supporting documentation to identify fraudulent behaviour.
- Conduct detailed investigations into control gaps.
- Document findings, recommendations, and case outcomes in accordance with internal policies.
- Escalate significant fraud events and emerging risks to management.
- Fraud Detection & Monitoring - Analyze fraud alerts and transactional activity to identify suspicious patterns.
- Recommend enhancements to fraud detection rules and monitoring processes.
- Support fraud trend analysis and emerging threat assessments.
- Monitor effectiveness of fraud controls and identify opportunities for improvement.
- Participate in fraud prevention initiatives designed to reduce losses and customer impact.
- Fraud Analytics & Reporting - Prepare recurring and ad hoc fraud reports, dashboards, KPIs, and trend analyses.
- Analyze fraud losses, recovery rates, alert volumes, investigation turnaround times, and control effectiveness.
- Provide actionable insights and recommendations to leadership.
- Support data-driven decision making through analysis of fraud patterns and root causes.
- Fraud Risk & Control Management - Participate in fraud risk assessments for products, processes, and strategic initiatives.
- Identify control gaps and recommend mitigation strategies.
- Support testing and validation of fraud controls.
- Assist in implementation of new fraud prevention capabilities and technologies.
- Contribute to fraud policies, procedures, and playbooks.
- Continuous Improvement - Identify opportunities to automate manual processes and improve operational efficiency.
- Contribute to fraud transformation initiatives and strategic projects.
- Stay informed on emerging fraud trends, scam typologies, and industry best practices.
- Act as a subject matter expert and mentor for junior analysts.

Required Qualifications

- Undergraduate degree in Business, Finance, Economics, Criminology, Data Analytics, Risk Management, or a related discipline.
- 3-5+ years of experience in fraud investigations, fraud operations, financial crimes, risk management, banking operations, or compliance.
- Knowledge of Canadian banking regulations and fraud management practices.




- Experience with fraud analytics, reporting tools, SQL, Power BI, or similar platforms.
- Knowledge of Interac, EFT, RTR, digital identity, authentication, and account takeover fraud risks.

Preferred Qualifications

- Certified Fraud Examiner (CFE) designation or progress toward obtaining certification.
- Experience writing complex queries to efficiently extract and manipulate large amounts of data.
- Experience with Python for data manipulation is required.
- Strong analytical skills and ability to identify complex fraud patterns.
- Experience working with fraud monitoring tools, case management systems, or analytics platforms.

When you join our team:

- We’ll empower you to learn and grow the career you want.
- We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team, we’ll support you in shaping the future you want to see. The role being advertised is an existing vacancy. マニュライフとジョン・ハンコックについて マニュライフ・ファイナンシャル・コーポレーションは、「あなたの未来に、わかりやすさを」を提供する、国際的な大手金融サービスプロバイダーです。当社について詳しくは、 https://www.manulife.co.jp/lご覧ください。 マニュライフは機会均等を是とする雇用主です マニュライフ/ジョン・ハンコックでは、多様性を受け入れます。私たちは、サービス提供先であるお客さまと同様に、多様な人材を引きつけ、育成し、定着させ、文化や個人の力を受け入れる包括的な職場環境を促進するよう努めています。当社は公正な採用、定着、昇進、報酬に努めています。当社のすべての慣行およびプログラムは、人種、祖先、出身地、肌の色、民族的出自、市民権、宗教または宗教的信念、信条、性別（妊娠および妊 雇用への平等なアクセスを提供するために、障壁を取り除くことが当社の優先事項です。人事担当者は、応募者が応募プロセス中に合理的配慮を要求する場合に協力します。配慮要求のプロセス中に共有されるすべての情報は、適用される法律およびマニュライフ/ジョン・ハンコックのポリシーに準拠した方法で保存および使用されます。申請プロセスにおいて合理的配慮を要求するには、[email protected]までご連絡をお願い Referenced Salary Location Toronto, Ontario Working Arrangement ハイブリッド勤務 Salary range is expected to be between $73,725.00 CAD - $122,875.00 CAD Employees also have the prospect to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D; insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions. We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

📌 Senior Fraud Analyst (Toronto)
🏢 Manulife
📍 Toronto