Ctrl Alt Delete (CAD) is an established managed service provider looking after businesses across Vancouver and the Lower Mainland. We're small, so every tech matters, and our clients know us by name. We're hiring a Level 3 technician to be the escalation point for the team and the person clients trust with their hardest problems and biggest projects.

What you'll do

- Own Level 3 escalations: resolve the tickets L1/L2 can't, then document the fix so it doesn't come back
- Manage Microsoft 365 and Entra ID: tenants, licensing, Intune, Conditional Access, Exchange Online
- Design, deploy and manage Azure and other cloud platforms (VMs, virtual networks, storage, Azure Backup/Site Recovery, cost and governance), plus hybrid on-prem Windows Server, AD and Hyper-V/VMware
- Design, configure and troubleshoot networks: firewalls, VLANs, VPNs, switching and Wi-Fi
- Lead client projects end to end: scoping, estimating, delivery and handover for cloud migrations, server refreshes and recent-office builds
- Own backup and disaster recovery: verify backups, run restore tests, respond to incidents
- Harden client environments: patching, MFA, endpoint protection, security reviews
- Mentor junior techs and help keep our documentation and standards sharp
- Visit client sites across the Lower Mainland and share a paid on-call rotation

What you bring

- 5+ years in IT support, with at least 3 years at an MSP or equivalent multi-client role




- Deep Microsoft 365 / Entra ID and Windows Server / Active Directory experience
- Proven Azure and cloud platform experience (required): deploying and managing VMs, virtual networks, identity, backup/DR and cost; AWS or Google Cloud a plus
- Track record leading client IT projects: scoping, estimating hours, managing timelines and clean handover
- Solid networking skills: firewalls, routing, VLANs, VPNs
- Hands-on time with RMM and PSA tools (e.g. Autotask, ConnectWise, NinjaOne, Datto)
- Clear, calm communication with non-technical clients
- Valid BC driver's licence and a reliable vehicle
- Legally entitled to work in Canada

Nice to have

- Certifications: Microsoft (AZ-104, AZ-305, AZ-700, MD-102, MS-102), CompTIA Network+/Security+, CCNA, Fortinet/Meraki, or AWS/Google Cloud
- Scripting with PowerShell
- Backup/BCDR platforms (Datto, Veeam, Axcient)

What we offer

- $80,000–$100,000 per year, based on experience
- Extended health and dental benefits [confirm]
- __ weeks paid vacation plus BC statutory holidays [confirm]
- Paid on-call and mileage for client visits
- Paid certifications and training time
- A close-knit Vancouver team with real variety: support, cloud and project work

How to apply Apply on Indeed with your resume. Tell us in a few lines about the toughest escalation you've solved. We're reviewing applications daily and interviewing this week.

Pay: $80,000.00-$100,000.00 per year

Work Location: In person

📌 Senior IT Technician (Level 3) – Managed Services (Vancouver)
🏢 Control Alt Delete Managed IT Services
📍 Vancouver