Lead advanced network troubleshooting for BMO across a hybrid schedule, specializing in Check Point, Juniper firewalls, and critical incident response.
As a Senior Network Escalation Analyst, you serve as the highest technical escalation point within NOC operations. You resolve complex routing, switching, firewall, wireless, VPN, and connectivity incidents. You also support major incidents, migrations, recovery activities, and root cause analysis.
Key Responsibilities
Own escalated network tickets through resolution and documented closure
Lead complex routing, switching, firewall, wireless, and VPN troubleshooting
Analyze packets, traffic, logs, monitoring data, and telemetry
Support major incident response and service restoration activities
Develop permanent corrective solutions through root cause analysis
Requirements
Seven-plus years with Check Point and Juniper firewalls
Five-plus years in routing, switching, and infrastructure engineering
Experience with Cisco, ACI, and F5 load balancers
Five years of packet capture and protocol analysis
Availability for hybrid work and on-call after-hours support
Apply advanced firewall expertise, network analysis, and escalation leadership to support BMO’s infrastructure reliability and service levels.
📌 Senior Network Escalation Analyst (Toronto)
🏢 BMO
📍 Toronto