We are seeking a

Senior ServiceNow Release Management Consultant with extensive experience in

IT Service Management (ITSM), ServiceNow configuration, and enterprise Release Management

.

- Hands-on experience with

ServiceNow Digital Product Release Management (DPRM)

or equivalent Release Management solutions is essential.

- Robust expertise in

ServiceNow administration, customization, Flow Designer, Business Rules, Client Scripts, UI Policies, workflows, dashboards, and reporting

.

- Experience integrating ServiceNow with

Change Management, CMDB, Strategic Portfolio Management (SPM), DevOps tools, and CI/CD pipelines using APIs and integration technologies.

- Proven ability to establish release governance, release calendars, planning and scheduling, risk assessments, dependency management,



and deployment coordination

.

- Strong knowledge of

ITIL, ITSM best practices, SDLC, enterprise service management, and cloud-based technology environments

.

- Experience assessing current-state processes, developing future-state operating models, and improving release governance and automation.

- Excellent stakeholder management, requirements gathering, solution testing, documentation, training, and knowledge-transfer skills.

- Required Certification:

ServiceNow Certified System Administrator (CSA); public-sector experience is preferred.

📌 Senior ServiceNow Release Management Consultant (Toronto)
🏢 ThoughtStorm
📍 Toronto