Who you are

- 5+ years in Channel Sales, Partner Operations, GTM Operations, or Sales Strategy in global enterprise SaaS

- Direct experience working with or within a large GSI or strategic channel partner — understands how GSIs structure deals, allocate budgets, and consume licenses

- Strong program management discipline: runs multi-stakeholder programs with clear milestones and exec visibility without hand-holding

- Self-starter with a track record of stepping into ambiguity, diagnosing what's broken, and building durable process independently

- Experience owning channel sales motions: deal intake, pipeline forecasting, compensation treatment, and partner-facing reporting cadences

- Comfort with enterprise SaaS deal mechanics: NNACV/ACV, GRR/NRR, revenue bridge normalization, and crediting models

- Ability to influence across Finance, Legal, Deal Desk, and Comp without direct authority

- Operates with calm urgency in high-stakes, quarter-end environments with competing priorities

- Experience with prepaid, or inventory-based GTM models; familiarity with burndown accounting and OPTY reconciliation mechanics

- Prior experience supporting a large GSI relationship (Cognizant, Infosys,) at global scale

- Proficiency with Salesforce, Power BI, and advanced Excel for operational reporting

- Familiarity with LOI structures, deal governance, and revenue bridge accounting

- Experience managing GEO-distributed programs across EMEA, AMS, and APAC

What the job involves

- External Partner Relationship &
- Strategic Alignment

- Serve as the primary Pre-Buy contact for ServiceNow's largest GSI — trusted by partner operations leads, finance teams, and executive stakeholders as the go-to for deal structure, exceptions, and escalations

- Own the weekly operating cadence: burndown reviews, pipeline calls, and exception handling across all GEOs with full partner visibility into inventory, deal status, and quarter-end risk





- Balance partner advocacy with internal compliance — protecting partnership health while ensuring Pre-Buy motions meet revenue recognition, compensation, and policy requirements

- Pre-Buy Program Management &

- GTM Execution

- Own end-to-end Pre-Buy execution working cross functionally as a project management removing barriers and providing escalation points: Reviewer (not owner) of inventory tracking, burndown processing, OPTY validation, add-backs, swaps, and leftover reconciliation across both active contracts

- Produce weekly reporting for executive readouts — PPC burndown by GEO and forecast stage (Commit / Expect / Upside / Pre-Pipeline), closed transactions, and remaining inventory with bridge normalization

- Proactively identify slow-burn patterns, stranded inventory, and expiration risks; surface to leadership with context and recommended action before they escalate

- Sales Strategy &

- Channel Enablement

- Partner with GPLs GPS, and GPMs to identify pipeline opportunities that can be accelerated through the Pre-Buy motion — operating as a strategic sales partner, not a processor

- Own field enablement with sales and the partner: playbooks, burndown SOPs, and partner-facing reference materials that reduce recurring questions and speed deal execution

- Serve as the first escalation point for field issues — mis-bookings, policy gray areas, comp disputes — resolving or packaging for leadership with a transparent recommendation

- Cross-Functional Orchestration &

- Governance

- Coordinate across Deal Desk, Revenue Operations, Finance, Legal, and Comp to drive clean approvals and maintain a single source of truth for all Pre-Buy and LOI decisions

- Own LOI governance: interpret contract language, translate into booking and comp guidance, and prevent LOI actions from triggering unintended downsell or GRR distortion

- Prepare executive-ready materials — business cases, risk flags, approval tracking, and QBR packages — for the PreBuy Committee and senior leadership

Benefits

- Generous family leave

- Matched donations

- Annual learning stipends

- Flexible PTO

- Competitive retirement plan

- Paid volunteer time

📌 Senior Strategic Partner Operations Analyst (Canada)
🏢 ServiceNow
📍 Canada