Overview

We are seeking a friendly, professional Spa Front Desk Agent to provide exceptional guest services and ensure smooth daily operations at our spa. The ideal candidate will be the first point of contact for clients, managing reservations, inquiries, and check-ins with warmth and efficiency. This role requires excellent communication skills, a welcoming demeanor, and the ability to handle multiple tasks in a fast-paced environment.

Prior experience in hospitality or hotel front desk operations is preferred but not required. Bilingual or multilingual abilities are a plus to serve our diverse clientele.

Responsibilities

- Greet guests upon arrival with a warm and professional attitude
- Manage reservations and appointment scheduling accurately using multi-line phone systems
- Answer phone calls promptly, providing information about services and answering guest inquiries
- Check guests in and out efficiently while ensuring all details are correctly recorded
- Handle guest payments and process transactions securely
- Maintain cleanliness and organization of the front desk area
- Provide excellent customer service by addressing guest needs and resolving issues promptly
- Assist with administrative tasks such as data entry, email correspondence,



and updating guest records
- Collaborate with spa staff to coordinate appointments and special requests

Skills

- Strong customer service skills with a friendly, approachable demeanor
- Excellent phone etiquette and communication abilities
- Experience with front desk operations, preferably in hospitality or hotel settings
- Ability to operate multi-line phone systems efficiently
- Multilingual or bilingual skills are highly desirable to communicate effectively with diverse guests
- Knowledge of guest services principles and hospitality industry standards
- Ability to handle multiple tasks simultaneously while maintaining professionalism under pressure
- Basic computer proficiency for reservation systems and administrative tasks

This position offers an engaging work environment where your interpersonal skills can shine while contributing to our guests’ relaxing experience. We value professionalism, attentiveness, and a positive attitude in our team members. Pay: $17.50-$19.00 per hour

Expected hours: 15.0 – 30.0 per week

Benefits

- Versatile schedule
- On-site parking

Work Location: In person

📌 Spa Front Desk Agent (St. John's)
🏢 Villanova Physiotherapy
📍 St. John's