Overview

- Job Duration: Permanent
- Language of Work: English
- Hours of Work: 31 hours per week
- Education:
- Experience:
Education
- College/CEGEP
- Computer science
- Computer technology/computer systems technology
Work setting
- Startup company
- Private company, corporation or industry
- Private sector
Tasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Provide customer service
- Manage incidents
Computer and technology knowledge
- Linux
- Internet
- Servers
- File management software
- Word processing software
- Presentation software
- Mail server software
- Communication software
- Programming software




- HTML editing software
- Website creation and management software
- Web service design
- Business diagram software
- Database software
- Software development
- JavaScript
- MS Office
- API
- React.js
Area of specialization
- E-commerce
Transportation/travel information
- Own transportation
- Own vehicle
- Willing to travel
- Valid driver's licence
Work conditions and physical capabilities
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Attention to detail
- Sitting
Own tools/equipment
- Computer
- Internet access
- Cellular phone
Personal suitability
- Client focus
- Efficient interpersonal skills
- Ability to multitask
- Time management
- Honesty
Screening questions
- Are you available for shift or on-call work?
- Do you have experience working in this field?
- Do you have the equipment you need to work from home (like internet and a workspace)?
- Do you meet the language requirements listed in the job posting for the position (English or French)?
Experience
- 2 years to less than 3 years
Employment terms options
- Flexible schedule
- On call
- Weekend
- Overtime required
Workplace information
- Hybrid
Support for youths
- Offers mentorship, coaching and/or networking opportunities for youth

📌 Software technical support analyst (Winnipeg)
🏢 CareerBeacon
📍 Winnipeg