Team Lead – Child and Youth Care [ Group Care Homes]

Location: Calgary, Alberta | Starting wage: $20.50/hour | Reports to: Program Manager

About our organization

Restore Child and Youth Care Inc. is an accredited, Indigenous-designated residential child and youth care organization. We provide trauma-informed, culturally responsive, relationship-based support to children and youth experiencing complex emotional, behavioural, social, and mental health needs. Our approach emphasizes restorative practice, stability, cultural identity, family connection, and meaningful youth engagement.

The opportunity

We are seeking an energetic, approachable and organized Team Lead for our calgary homes and on call supports. This is a hands-on leadership opportunity for an experienced frontline youth worker ready to guide staff, support the Program Manager/ Director , maintain licensing and accreditation compliance, and remain actively involved with children and youth. We value a leader who can be fun and engaging while setting consistent professional boundaries.

Leadership and staff team lead

Provide daily coaching, direction and mentorship to frontline Child and Youth Care Workers.

Support orientation, shadow shifts, shift handovers, teamwork and consistent implementation of program expectations.

Monitor staff performance, completion of assigned duties and documentation; promptly communicate concerns to the Program Manager.

Support staff meetings, training, quality improvement and follow-up on corrective actions.

Lead by example during activities, challenging situations and daily home routines.

Youth engagement and restorative practice

Build trusting, appropriate relationships with youth through recreation, conversation, shared routines, education and life-skills activities.

Use strengths-based, trauma-informed and restorative responses that emphasize emotional safety, accountability, relationship repair and learning rather than punishment.

Support individualized service plans, positive behaviour strategies, cultural plans, family connections and youth goals.

Recognize the effects of trauma, attachment disruption and systemic barriers on behaviour; model patience, empathy and consistency.

Create a welcoming home atmosphere through positive energy, creativity and meaningful activities.

Mental health, behaviour and crisis response

Recognize early indicators of distress, dysregulation and escalation; support proactive prevention strategies.

Use approved verbal de-escalation,



crisis prevention and individualized safety plans; follow the organization’s no-physical-restraint approach.

Respond to safety concerns, missing youth and incidents in accordance with established protocols and escalation requirements.

Support timely incident reporting, follow-up, debriefing and appropriate communication with management and case teams.

Licensing, accreditation and home safety

Support day-to-day compliance with applicable Alberta residential child and youth care licensing requirements, accreditation standards and internal policies.

Monitor health and safety, cleanliness, maintenance concerns, fire drills, emergency readiness and documentation.

Review shift notes, incident reports, medication records where authorized, and other required logs for timeliness and completeness.

Prepare for inspections and reviews by maintaining everyday compliance, identifying gaps and escalating corrective needs.

Protect youth privacy and confidentiality and support consistent care-plan implementation.

Digital administration and communication

Use Microsoft Word, Outlook, Excel, Teams, SharePoint and electronic documentation systems confidently.

Review and organize daily logs, progress notes, reports, task tracking and program records as part of our move toward paperless operations.

Write accurate, objective and timely records and communicate professionally with the Program Manager and approved stakeholders.

Indigenous cultural safety

Respect the identities, Nations, traditions, family relationships and community connections of Indigenous children and youth.

Collaborate respectfully with First Nations and Indigenous child and family service agencies, Elders, mentors and cultural supports as appropriate.

Demonstrate cultural humility and awareness of colonial histories, residential schools, intergenerational trauma and Indigenous ways of knowing.

Support individualized cultural goals and meaningful opportunities for belonging and connection.

Required qualifications

Diploma or degree in Child and Youth Care, Social Work, Psychology,



Human Services or a related field.

Relevant frontline experience supporting children or youth in residential care, group care, youth mental health or comparable services.

Demonstrated skill in trauma-informed practice, behaviour support, crisis prevention and professional boundaries.

Strong leadership potential, judgment, written communication, organization and computer literacy.

Ability to work collaboratively, remain calm in crises and follow regulatory and organizational requirements.

Preferred qualifications

Previous senior-worker, shift-lead, mentoring or supervisory experience.

Experience in licensed Alberta child and youth residential programs and working with Indigenous youth and families.

CPI or other approved crisis prevention training; Mental Health First Aid or suicide intervention training.

Experience with service planning, electronic records and accreditation or licensing reviews.

Employment screening and conditions

Satisfactory Police Information Check with Vulnerable Sector Check and applicable Child Intervention Record Check.

Valid Class 5 driver’s licence and acceptable driver’s abstract where driving is required.

First Aid/CPR and completion of mandatory training as required for the role.

Schedule and employment terms will be confirmed during recruitment.

- Significant: Read before applying

This is NOT a Persons with Developmental Disabilities (PDD) program. This role is specifically in child and youth group care program, with a focus on youth development, mental health, emotional regulation, behavioural support, crisis intervention and restorative relationships. Experience in PDD settings can be transferable, but applicants must understand the distinct needs and responsibilities of supporting children and youth.

- How to apply

Please submit an updated résumé and cover letter describing your youth-care experience, approach to mental health and behaviour support, and any leadership or mentoring experience. Application email: [ [email protected]; then cc' [email protected] ]

Pay: $20.50-$21.80 per hour

Expected hours: 32.0 per week

Benefits

- Casual dress
- Dental care
- Extended health care
- Flexible schedule
- Mileage reimbursement
- On-site parking
- Wellness program

Experience:
- Child and youth work: 3 years (preferred)

Licence/Certification:
- Driving Licence (preferred)

Willingness to travel:
- 50% (required)

Work Location: In person

📌 Team Leader Position - Child and Youth Support [ Group Care] (Calgary)
🏢 Restore Child and Youth.
📍 Calgary