Join Xsolla as a Technical Service Operations Lead, driving incident management and operational excellence in a dynamic environment. Bring your expertise in ITIL and observability to enhance platform reliability.
The Technical Service Operations
Lead (TSO Lead) position focuses on incident command and cross-functional collaboration within our Global Technical Operations (GTO) team. Candidates should possess strong analytical and communication skills, with a background in technical operations. You will drive continuous improvement through post-incident reviews and track production issue trends. Key Responsibilities:
- Serve as Incident Commander during major incidents
- Own incident communications to stakeholders
- Lead blameless Post-Incident Reviews
- Analyze incident trends and create Problem tickets
- Enforce incident management framework and standards
Requirements:
- 6+ years in incident management or technical operations
- Solid ITIL foundation and observability stack experience
- Excellent verbal and written communication skills
- Experience with incident tooling like Datadog and JIRA
- Competence in SLA/SLO-driven operations
Bring your skills in incident management and communication to help Xsolla enhance reliability in gaming commerce solutions.
📌 Technical Service Operations Lead at Xsolla (St. Thomas)
🏢 Xsolla
📍 St. Thomas
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