Job Summary

We are seeking an experienced and dynamic Thrift Store Manager to oversee daily operations and ensure the store runs efficiently and profitably. The ideal candidate will possess strong leadership skills, retail management experience, and a passion for community service. This role involves managing staff, merchandising, customer service, and administrative functions to create a welcoming shopping environment while supporting organizational goals.

Prior supervisory experience is highly valued to facilitate effective communication with the diverse teams and customers.

Duties

- Provide overall operational responsibility for the successful day-to-day running of the Thrift Store at Highlands United Church.
- Work with Thrift Store Team to provide a positive and welcoming experience for customers. Ensure the store is opened and closed safely and in a timely manner.
- Work closely with the Finance Administrator to ensure daily sales reconciliation, cash handling, deposits, transaction coding and other financial procedures are completed accurately and in accordance with Highlands United Church policies and established financial controls.
- Develop and monitor the annual Thrift Store operating budget in collaboration with the Operations Manager, seeking input and support from the Thrift Store Team. Work with the Operations Manager and HUC Finance Team to ensure appropriate financial oversight and reporting.
- Ensure the Thrift Store operates in accordance with Highlands United Church policies and applicable regulatory requirements, including following established procedures for sales taxes, transaction coding, record keeping and the sale of merchandise. Work with the Operations Manager and Finance Administrator on compliance requirements.
- Oversee the acceptance, sorting, pricing, display, storage and appropriate disposal or redistribution of donated goods in accordance with Thrift Store policies and available storage capacity.




- Recruit and onboard new volunteers. Ensure volunteers receive appropriate orientation and training in Thrift Store policies and procedures and understand the long-standing ministry of the Thrift Store within Highlands United Church.
- Maintain volunteer schedules and communicate regularly with volunteers regarding store operations, procedures, events and other relevant information.
- Develop, maintain and implement Thrift Store operational procedures in consultation with the Operations Manager, drawing on the knowledge and experience of the Thrift Store Team and key volunteers as appropriate. Ensure volunteers receive appropriate training and that procedures comply with Highlands United Church policies, safety requirements and applicable legislation.
- Communicate with relevant Highlands staff through the established communications process regarding external promotions and communications, including Highlights, Facebook, Instagram and other channels.
- Work collaboratively with the Thrift Store Team to develop ideas, promotions, special events and longer-term plans that support the vision and ministry of the Thrift Store at Highlands United Church.

Qualifications

- 3+ years of experience managing a small business, retail operation or similar environment.
- Experience working with and supervising volunteers.
- Experience with cash handling, reconciliation and financial systems.
- Experience developing and following operational systems and procedures.
- Experience working in a thrift store, retail setting or similar operation would be a significant asset.

Job Skills and Abilities





- Strong organizational skills and an understanding of systems and processes.
- Able to work effectively and respectfully with staff, volunteers, advisors, donors and customers.
- High level of attention to detail and accuracy.
- Able to work independently, take responsibility for day-to-day operational decisions and work collaboratively as part of a team.
- Strong communication and interpersonal skills.
- Ability to work respectfully and effectively within the values, mission and inclusive environment of Highlands United Church.

Additional Information Current Thrift Store operations include:

- Tuesday: Sorting
- Thursday, Friday and Saturday: Thrift Store open
- Saturday: Donation drop-off

The position is 24 hours per week. Some flexibility in scheduling will be required to support store operations, special events and other operational needs. Any additional hours will be arranged in accordance with Highlands United Church employment practices.

How to Apply

Please submit a resume and a brief cover letter to Melissa Wilkin- Operations Manager [email protected] . In your cover letter, please tell us about your experience managing a small business, retail operation or volunteer-supported organization, and how you have coordinated people, daily operations and financial responsibilities.

Applications are accepted until November 9th, 2026.

Highlands United Church welcomes applications from candidates of all backgrounds. We are committed to building a team that reflects the community we serve.

Pay: $25.00 per hour

Expected hours: 24.0 per week

Benefits

- Company pension
- Extended health care
- Paid time off

Ability to commute/relocate:
- North Vancouver, BC V7R 2P1: reliably commute or plan to relocate before starting work (required)

Experience:
- Managing a small Business: 3 years (required)

Work Location: In person

📌 Thrift Store Manager (North Vancouver)
🏢 Highlands United Church
📍 North Vancouver