Position Summary The Transportation Operations & Dispatch Coordinator is responsible for supporting the safe, coordinated and efficient daily operation of drivers, vehicles and transportation services.

This position serves as a central communication point between drivers, customers, management, maintenance personnel and other operational staff.

Success in this role requires exceptional organization, strong communication skills, sound judgment, critical thinking and the ability to remain calm while managing multiple priorities in a fast-paced environment.

Primary Responsibilities

Dispatch & Driver Communication

- Schedule and dispatch drivers and equipment efficiently.
- Prepare and distribute driver work orders and trip documentation.
- Manage incoming calls from drivers, customers and internal staff.
- Relay trip assignments, schedule changes, route updates and client instructions accurately and promptly.
- Monitor driver status and trip progress throughout each shift.
- Coordinate boarding locations, pickups, drop-offs and operational logistics.
- Maintain ongoing communication with drivers to support safe and efficient operations.

Customer Service & Reservations
- Answer incoming telephone calls and emails professionally and courteously.
- Assist customers with telephone and online reservations, transportation inquiries, trip information and schedule changes.
- Gather accurate information from callers to assess the nature, urgency and location of operational issues, ensuring the appropriate response is coordinated promptly.




- Deliver exceptional customer service while maintaining professionalism under pressure.

Operations Coordination
- Coordinate the daily movement of vehicles and drivers.
- Help ensure coaches depart safely, on time, clean, fueled and fully prepared for service.
- Coordinate with Operations Management, Sales, Maintenance, Drivers and Administration to support the successful delivery of daily transportation services.
- Assist with vehicle scheduling and operational adjustments throughout the day.
- Monitor operational readiness and respond proactively to changing priorities.

Emergency Response & Problem Solving
- Respond calmly and confidently to delays, breakdowns, weather issues, traffic disruptions and last-minute client requests.
- Coordinate with mechanics, roadside assistance providers and other vendors as required.
- Resolve operational issues independently whenever appropriate.
- Escalate significant operational or safety concerns to management when necessary.
- Document incidents, service disruptions and actions taken accurately.

Administrative & Dispatch Support
- Maintain accurate dispatch records, logs and schedules.
- Complete data entry accurately and efficiently.
- Monitor operational email throughout the shift.
- Verify driver compliance with company procedures and applicable safety regulations.
- Complete clear shift handover notes for incoming staff.
- Maintain organized records supporting daily operations.

Pay: From $52,000.00 per year

Advantages

- Dental care
- Extended health care
- On-site parking

Language:
- Fluent English (required)

Work Location: In person

📌 Transportation Dispatcher & Administrator (Vancouver)
🏢 Cantrail Coach Lines
📍 Vancouver