VP of OperationsApply: Winnipeg: Full time: Posted Today: JR-0026869The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers.Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Take the lead and we’ll give you the support you need to be at the top of your game. For our business, for clients, and for youVP of Operations WinnipegDescriptionThe VP of Operations will lead the day-to-day delivery of back-office and Fundserv-related services for fund company clients.

The successful candidate will be accountable for operational accuracy, service quality, risk management, regulatory compliance and the performance of the operations team.This role requires a hands-on leader who can manage time-sensitive daily processing, resolve complex operational issues, strengthen controls and identify opportunities to improve efficiency through process redesign and automation.

The Senior

Manager will also serve as a senior point of contact for clients, internal stakeholders, technology partners and third-party service providers.Job specification Operational Leadership· Lead and oversee daily transfer agency and back-office processing activities for fund company clients.· Ensure daily and evening batch processes are executed, monitored and completed successfully.· Oversee the accurate processing of financial and non-financial transactions, including subscriptions, redemptions, switches, trade settlements, account maintenance and reconciliations.· Maintain effective procedures, controls and escalation protocols for business-critical activities.· Support business continuity, disaster recovery and operational resilience planning.

Establish clear objectives, service expectations and individual performance goals.· Conduct regular performance discussions, provide constructive feedback and support employee development.· Allocate resources effectively to meet daily processing requirements, client deadlines and changing business volumes.· Support the recruitment, onboarding and training of new employees.· Establish cross-training and succession plans to reduce key-person dependencies and strengthen operational resilience.

Process Improvement and Automation· Identify opportunities to improve operational efficiency, accuracy,



scalability and client service.· Promote a culture of continuous improvement and operational excellence.· Use operational data and root-cause analysis to address recurring issues and reduce processing risk.· Track the benefits and effectiveness of implemented process improvements.

Risk Management and Compliance· Ensure operations are performed in accordance with regulatory requirements, industry standards, client agreements and internal policies.· Maintain a strong operational risk and control framework.· Identify, assess, document and mitigate operational risks.· Ensure appropriate segregation of duties, approval requirements and quality-control procedures are maintained.· Oversee periodic control testing and support internal and external audits.· Monitor operational incidents, pricing or transaction errors, client complaints and control exceptions.· Lead root-cause analysis and ensure corrective actions are completed within agreed timelines.· Partner with Compliance, Legal, Risk and Audit teams to respond to regulatory inquiries and address control findings.· Client Relationship Management· Build and maintain trusted relationships with fund company clients and other external stakeholders.· Act as a senior point of contact for operational inquiries, service concerns and escalations.· Participate in client service reviews and provide updates on operational performance, incidents and improvement initiatives.· Partner with Client Service and Business Development teams to support client retention, onboarding and business expansion opportunities.· Reporting and Performance Management· Establish and monitor key performance indicators, risk indicators and service-quality measures.· Prepare operational reports and present findings to senior management, clients and other stakeholders.· Provide clear recommendations based on operational data and business insights.· Ensure material incidents, emerging risks and service concerns are escalated promptly.· Vendor and Third-Party Management· Oversee relationships with technology vendors, outsourcing partners and other third-party service providers.· Monitor vendor performance against contractual obligations and service-level agreements.· Participate in vendor risk assessments,



service reviews and contract discussions.· Ensure third-party dependencies are incorporated into business continuity and operational risk plans.

- Industry and Regulatory Awareness· Maintain current knowledge of Fundserv requirements, Canadian investment fund operations, regulatory developments and relevant industry standards.· Monitor emerging technologies and market practices affecting transfer agency and back-office operations.· Participate in industry forums, training programs and career development opportunities.· Recommend appropriate changes to processes, controls and technology in response to industry developments.Skills Required:*** Bachelor’s degree or post-secondary qualification in business, finance, accounting, commerce or a related discipline.

Strong direct people-management experience.

Strong working knowledge of Fundserv processing, connectivity, file management and exception handling.

Experience supporting mutual funds, investment funds, asset managers, fund companies or dealer-related operations.

Strong understanding of transaction processing, reconciliations, batch processing and operational controls.

Demonstrated experience managing time-sensitive, high-volume operations.

Experience supporting internal audits, regulatory reviews, controls testing or operational risk assessments.

Proven success leading process-improvement, automation or technology-change initiatives.

Experience managing client relationships and complex service escalations.

Experience with vendor management and outsourced service providers is an asset.

A relevant professional designation or industry qualification is an asset. We pride ourselves in our commitment to fostering a connected and inclusive culture, all our opportunities at Apex have four (4) days in office requirement. #A genuinely unique opportunity to be part of an expanding large global business;* We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnicity, age, sexual orientation, socio-economic, responsibilities for dependants, physical or mental disability. We measure our success as a business, not only by delivering great products and services and continually increasing our assets under administration and market share, but also by how we positively impact people, society and the planet.For more information on our commitment to Corporate Social Responsibility (CSR) please Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position.

📌 VP, Quality Operations (Winnipeg)
🏢 Apex Group
📍 Winnipeg