Position Overview The Owner Care Technician helps ensure homeowners receive responsive service and quality workmanship following the purchase of their Phelps home. This hands-on role is responsible for inspecting deficiencies, completing warranty repairs, coordinating with trade partners, and documenting work through to completion.

The ideal candidate brings strong residential construction and finishing skills, practical problem-solving ability, and a professional, customer-focused approach. Working closely with the Owner Care Coordinator and Construction team, the Technician takes ownership of assigned service items and ensures repairs are completed efficiently, safely, and with care for homeowners and their property.

Key Responsibilities

Warranty Inspections and Repairs

- Attend scheduled service appointments and assess deficiencies identified through Pre-Delivery Inspections (PDIs) and subsequent warranty requests.
- Review work orders, previous repair history, and supporting information before each appointment.
- Investigate concerns, identify probable causes, and recommend practical, lasting repairs.
- Complete drywall repairs, painting touch-ups, trim and finish carpentry, caulking, and adjustments to doors, cabinets, and hardware.
- Assess issues such as floor squeaks, drafts, moisture concerns, and finishing deficiencies, completing approved repairs within the scope of training and qualifications.
- Apply relevant Tarion Construction Performance Guidelines, manufacturer requirements, and Phelps Homes workmanship standards.
- Escalate urgent conditions, recurring defects, complex repairs, and matters requiring specialized trades or management review.
- Inspect completed repairs to confirm quality, functionality, and completeness.

Trade Coordination and Construction Support

- Identify work requiring trade involvement and provide clear descriptions, photographs, measurements, and access requirements.
- Work with the Owner Care Coordinator, Site Supervisors, and approved trade partners to support timely completion of repairs.
- Review completed trade work and report incomplete or unsatisfactory repairs.
- Communicate scheduling concerns, missed appointments, and outstanding items promptly.
- Assist with preparing homes for PDI and possession, including inspections, touch-ups, and minor corrections.




- Support homeowner orientations and PDI appointments when trained and assigned.
- Share observations with the Construction team to help prevent recurring deficiencies.

Homeowner Service

- Represent Phelps Homes professionally, respectfully, and courteously at every appointment.
- Listen to homeowner concerns and clearly explain the planned work, completed repairs, and required follow-up.
- Protect flooring, furnishings, and personal belongings, using appropriate dust control and maintaining a clean work area.
- Manage expectations accurately and refer coverage disputes, compensation requests, and commitments outside the role’s authority to management.
- Minimize disruption and leave each work area clean and orderly.

Documentation and Organization

- Maintain accurate electronic work orders, inspection notes, photographs, and repair records.
- Record labour time, materials used, outstanding actions, and trade requirements.
- Submit timely updates to the Owner Care Coordinator and flag issues that may affect warranty deadlines or scheduled appointments.
- Confirm required work, inspection, and documentation are complete before closing service items.
- Plan tools, materials, travel, and daily assignments to make efficient use of time.

Health and Safety

- Follow company health and safety policies and applicable protected work procedures.
- Use tools, equipment, ladders, and personal protective equipment safely.
- Report hazards, incidents, accidental property damage, and unsafe conditions promptly.
- Maintain assigned tools, equipment, vehicles, and materials in safe, organized condition.
- Refer regulated or specialized work to appropriately qualified and authorized trades.

Qualifications and Experience

- Three to five years of hands-on experience in residential construction, renovations, finishing, or new-home warranty service.
- Demonstrated proficiency in drywall repairs, painting,



finish carpentry, caulking, and door and hardware adjustments.
- Working knowledge of residential building systems, construction methods, materials, and common deficiencies.
- Ability to understand and apply Tarion’s Construction Performance Guidelines.
- Strong troubleshooting skills and attention to workmanship and finishing details.
- Ability to work independently, prioritize assignments, and follow through on outstanding items.
- Clear verbal and written communication skills and confidence working directly with homeowners.
- Comfort using smartphones, tablets, electronic work orders, and digital photography.
- Valid Ontario driver’s licence and ability to travel between assigned communities.
- Secondary school diploma or an equivalent combination of education and relevant experience.

Preferred assets: Experience with an Ontario new-home builder, relevant trade training, familiarity with the Ontario Building Code and warranty processes, subcontractor coordination experience, and current First Aid/CPR or other relevant safety training.

What Success Looks Like

- Repairs are completed on schedule and to Phelps Homes quality standards.
- Work addresses underlying issues and minimizes repeat visits.
- Homeowners receive respectful service and clear communication.
- Service records are accurate, complete, and updated promptly.
- Safety concerns, delays, and unresolved deficiencies are escalated early.
- Tools, materials, and working time are managed responsibly.

Working Conditions This position involves regular travel and hands-on work in occupied homes, completed homes, and active construction sites. Duties include standing, bending, kneeling, reaching, climbing, and handling repair materials and equipment, including loads of approximately 40 pounds, with appropriate assistance or mechanical aids when needed.

Occasional schedule adjustments or emergency service support may be required. Workplace accommodations will be provided in accordance with applicable requirements.

This position provides an excellent opportunity for individuals with construction expertise seeking a dynamic role in warranty service operations.

Pay: $30.00-$35.00 per hour

Expected hours: 44.0 per week

Work Location: In person

📌 Warranty Service Technician (Grimsby)
🏢 Phelps Homes
📍 Grimsby