Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Title

Residential Worker

Department

Shelter Housing

Position Type

Regular. Part-time

Compensation

$20.93 per hour as per Collective Agreement

Unionized

Yes

Ministry Unit

Hamilton Booth Centre

Address

94 York Blvd, Hamilton

Position Purpose Summary

In compliance with the Mission Statement of The Salvation Army Hamilton Booth Centre, to minister to those in need and other persons affected by homelessness by practical assistance through a demonstration of Christian love and concern. Under the direction of the Program Manager, the Residential Worker will provide a service to residents/clients by ensuring their safety while interacting in a positive, supportive manner, make referrals to other day staff as appropriate and to protect the property of The Salvation Army Booth Centre. This is a regular part time position with 16 hours per week. Flexibility in scheduling is required.



The work schedule is determined in consultation with your supervisor and may vary according to the requirements of responsibility. Applicable shifts include a ½ hour paid meal break.

Shifts

11:00 p.m. to 7:00 a.m., Friday and Saturday, plus all Statutory Holidays

Accountabilities

- Conduct initial screening of client seeking admission ensuring individual behavior is of acceptable standard per Policy and Procedure manual.
- Complete client intake by assisting the client complete the Social Services intake form and consent.
- Compare bed register to computer program HIFIS near the end of your shift.
- Register clients, assign bed, and provide towel and hygiene products if required.
- Monitor client activity and maintain a calm, supportive presence to ensure safety, well-being, and adherence to facility guidelines.
- Conduct regular room checks, property rounds, and inspections in accordance with established safety and security procedures.
- Support client admissions, including orientation to the facility, intake interviews, and documentation of personal and health-related information.
- Maintain detailed and accurate records, including logs, incident reports, client files, intake forms, and service data using designated systems (e.g., HIFIS ).




- Assist with medication storage and administration according to policy, including proper documentation.
- Support daily operations by assisting with meal service, basic housekeeping, and general upkeep of the facility.
- Support client care by providing practical, emotional, and motivational assistance, reinforcing case plan goals, and facilitating access to internal and external services.
- Prepare and deliver clear and timely shift exchanges to ensure continuity of care and communication across teams.
- Support clients in accessing basic needs such as identification, income support, referrals and housing-related resources.
- Enforce program rules and behavior-based restrictions, and monitor client adherence to curfews, itineraries, and scheduled activities as directed by the supervisor.
- Respond to crises using approved de-escalation and intervention techniques; initiate emergency protocols when required.
- May coordinate with external agencies such as social services, police, corrections, and health providers as needed and as directed by the supervisor.
- Participate in regular staff meetings, training, and supervision sessions to support continuous improvement and service quality as assigned.
- Foster a respectful, inclusive, and trauma-informed environment aligned with organizational values.
- Collaborate with internal case management and interdisciplinary teams to identify client needs, progress, and service adjustments as directed by the supervisor.
- Remain awake and alert during all assigned shifts, including overnights, ensuring a consistent staff presence.
- Works cooperatively with health care team members, attends staff meetings and training

📌 Residential Worker (Canada)
🏢 TSA The Salvation Army TSA
📍 Canada