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- Full time
- Employment Type: Temporary
- Department: Campus Housing
- Maintenance and Security Services
- Term: 2 years
- This position is being offered as a Secondment
- Hiring Range: $51,306.48
- $64,133.10

Key Accountabilities

- Evaluation and Assessment: First point of contact when issues/concerns arise relating to Campus Housing facilities, including safety/security issues. Responsible for addressing and triaging all reported facility issues; which includes investigating and assessing risk as necessary, occurrence documentation and communicating suggested courses of action based on proficiency and historical/community knowledge. Collaborate with appropriate service from other departments on campus/contract companies to coordinate short-term and long-term solutions to reported issues.
- Operations Management: Maintenance: Responsible for administration of the department’s business system, StarRez, including data accuracy and integrity, coordination of program updates, database management, and working toward continuous improvement. Track workflow of work orders and requests through the work order system Archibus, utilizing data to ensure services are completed in a timely manner; reviewing data for pattern and trend analysis, and other metrics as appropriate.



Understand the key systems and manage access control (hard key and electronic access) at ground level.
- Analysis and planning: Responsible for planning the cyclical tasks associated with maintenance processes such as end-of-term and start-of-term, December lockdown, Move In, and regular maintenance projects. Assist with the unit’s spring term plan to accommodate preventative maintenance needs in conjunction with other unit initiatives (spring term cleaning, capital plans, move outs, allocations, etc.) Analyze trends from breakdowns, room condition cards and make recommendations for preventative measures for known and anticipated issues to the manager/Residence Facilities Management Team.
- Customer Service: Provide excellent customer service to all stakeholders (including students and staff), often during more urgent facility issues matters that require quick/concise communication as new information promptly develops. Ensure timely response and follow through to make sure issues are resolved to client satisfaction. Work closely with other Campus Housing teams to ensure collaboration, sharing of best practices, and identification of new improvements and efficiencies while minimizing the impact on students. Initiates and manages all incoming and outgoing communication related to facility updates/repairs, including follow up on work orders, occurrence report/inspection documentation, collaboration of services,



with all stakeholders impacted. Elevate customer service by creating and maintaining service memos, providing communication of immediate shutdowns and changes in services, email responses, qualifying issues, etc.
- Fiscal Management: Ensuring the residence facilities and the services within are well preserved, and replacements/repairs are planned and coordinated with those impacted. Provides input to the budget for future considerations from relevant data resources. Responsible for all fiscal transactions and decisions with work/repairs/replacements up to 300K per community. Works with Procurement and Contract Services to order replacement appliances and to work through current service agreements or requests for new quotes/purchase when required.
- Operations Management: Safety and Security: Responsible for management of all key related functions, including audits, permits, and lockbox administration. Attends scheduled safety walks (two per year). Responsible to satisfy all required departmental safety initiatives including administering inspections, hazard reports or implementing work orders/reviews as a direct result of the safety walks/audits. Responsible for assisting with planning, developing and implementing new safety/security processes as they become relevant to facility needs. Participate in the creation of emergency/security plans in consultation with the Assistant Manager.

Required Qualifications

- College Diploma in Office Administration, Business Administration or related discipline or equivalent combination of education and/or experience required.
- Valid class G driver's license with a good driving record; must be insurable.
- Minimum of 1

📌 Residence Facility Coordinator (London)
🏢 University of Waterloo
📍 London