Join Our TeamCliquez ici pour consulter la description de poste complète en français et découvrir d’autres possibilités au QuébecSunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do

we offer
a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition.
We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees.
As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewarding career, we invite you to review our opportunitiesJob Description SummaryCredit & Collections SupervisorAre you seeking an entrepreneurial, empowering workplace that allows you to:
• Develop a career track
• Leverage your current skills while developing recent skills
• Work with an incredible team of peopleSunbelt Rentals-the fastest growing rental business in North America-is seeking a Credit & Collections Supervisor. As a Credit & Collections Supervisor, you will lead collections employees in collecting revenues generated from the customers within their assigned area and ensuring compliance with Sunbelt’s policies and procedures. You will also ensure the escalation of issues to Credit & Collections leadership for handling.
DUTIES AND

RESPONSIBILITIES:




Responsible for day-to-day direction of the collection team; provide training to team members; monitor work expectations of collectors through regular checks; guide collectors on alternative/creative methods of collectingFacilitates the flow of communication with the Field Support Team and across other teams as necessaryHandles at-risk and escalated accountsAble to identify risk accounts and collection status through account reviews and escalate as necessaryAnswers incoming customer callsMakes lien notice recommendations to Team Leader, Field Collections SupportParticipates in monthly calls to inform department of at-risk accountsSupports Collections team as backup by cross training on multiple functionsSupports Credit Supervisor in monthly update meetingsPerforms other duties as assigned by Credit SupervisorQUALIFICATIONS:3-5 years collection experience, preferably in business to business collectionsPrevious experience with a complex regional or national company with multiple locationsKnowledge of the general credit process and analysis of accounts-at-riskExtensive knowledge of fair debt and collection management; strong knowledge of state commercial laws and knowledge of legal lending methodsExperience guiding large teams (10+ employees) on a day-to-day basisCommitment to excellent customer service; professional phone etiquetteExcellent written and verbal communication skills, with all functions of the organization (specifically Sales)Ability to handle dispute resolution,



including irate/dissatisfied customersExperience with Microsoft Excel or other spreadsheet applicationComfortable working with and influencing senior managementDeveloped negotiation skillsPreferred

Qualifications:
Equipment rental industry experience preferredRelevant credit and collections certificationPrevious experience with lien processThe above description covers the primary duties and responsibilities of the job. The description shall not, however, be construed as a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day.
The physical demands of this role require bending, squatting, crouching, reaching, lifting 50 pounds or more, and working indoors/outdoors when required by the job. The above description is not a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day. Reasonable accommodations may be made to comply with applicable laws. Sunbelt Rentals is an Equal Opportunity Employer — Minority/Female/Disabled/Veteran and any other protected class.
Base Pay Range67,646.00
- 93,013.80Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. Please visit https://www.sunbeltrentals.com/careers/ for more information on our benefits and to join our Talent Network.
Sunbelt also provides a comprehensive benefits package to its full-time employees. This package includes:Health, Dental, Vision, Life InsuranceEnhanced Vacation Time based on Years of Service & 5 Paid Sick DaysLeading wagesTuition ReimbursementRRSP MatchingTool and Boot AllowanceCareer development and advancementEmployee Assistance ProgramSunbelt Rentals supports service members. Veterans enc

📌 Credit & Collections Supervisor (Quebec City)
🏢 Sunbelt Rentals
📍 Quebec City