Company

Finning Canada

Number of Openings

1

Worker Type

Permanent

Position Overview

Location: Grande Prairie, AB

Schedule: Monday to Friday | 5x2 | In Office

Build Your Career with Finning

Are you a highly organized professional who thrives in a fast-paced service environment? Do you enjoy coordinating multiple priorities, building strong relationships, and ensuring exceptional customer experiences?

Finning is seeking a Service Coordinator to join our Grande Prairie team. In this role, you will be a critical link between customers, service teams, and internal stakeholders, helping drive efficient repair execution and supporting the delivery of world-class service.

As a Service Coordinator, you will oversee administrative coordination throughout the maintenance and repair process, from service request creation through to final invoice readiness. Your strong attention to detail, problem-solving skills, and ability to manage competing priorities will contribute directly to operational excellence and customer satisfaction.

Job Description

Service Request & Planning

- Coordinate and prepare service request documentation to support Maintenance Customer Order (MCO) creation.
- Compile customer account information, service history, warranty details, marketing programs, and supporting documentation.
- Review service scope, budget, and schedule requirements to ensure accuracy and alignment.
- Identify risks, concerns, or potential impacts to service delivery and communicate them proactively.
- Support governance and quality control processes before repair work begins.





Service & Repair Coordination

- Partner with Service Supervisors, Service Support Representatives, and technicians during repair execution.
- Maintain accurate updates in service systems, scheduling tools, and job documentation.
- Coordinate transportation, contractor services, site access requirements, and technician clearances as needed.
- Schedule and support pre-job, mid-job, and post-job meetings.
- Track repair progress, monitor commitments, identify risks, and escape issues when necessary.
- Support warranty, goodwill, and cost adjustment processes throughout the repair lifecycle.

MCO Closure & Quality Assurance

- Ensure all documentation, labour entries, billing requirements, inspections, and service reports are complete.
- Coordinate final review activities and support invoice readiness.
- Monitor closure timelines and drive timely resolution of deficiencies.
- Maintain accurate and complete records in accordance with Service Excellence standards.

What You Bring

Skills & Abilities

- Solid administrative and coordination capabilities.
- Excellent verbal and written communication skills.
- Exceptional attention to detail and organizational skills.




- Ability to prioritize work and adapt to changing business requirements.
- Critical thinking and problem-solving abilities.
- Collaborative approach with strong relationship-building skills.
- Mechanical aptitude and interest in equipment or service operations.
- Process-oriented mindset with a focus on accuracy and efficiency.
- Minimum 50+ WPM keyboarding proficiency.

Preferred Experience

- 2-4 years of experience in: Service or maintenance coordination Document control Process administration Dealership operations Construction, oilfield, forestry, mining, or heavy equipment industries Field or shop service support environments

Preferred Education

- Post-secondary education in: Business Administration Administrative Management Accounting Business Management Related disciplines

What Will Make You Successful

- Puts customers first and delivers exceptional service.
- Takes initiative and continuously seeks improvements.
- Thrives in a fast-paced environment with competing priorities.
- Communicates confidently and effectively across multiple stakeholder groups.
- Demonstrates accountability and a strong sense of urgency.
- Is comfortable identifying risks and driving solutions.

Why Join Finning?

At Finning, you'll be part of a team that supports some of the most essential industries in Western Canada. We offer opportunities for growth, a collaborative work environment, competitive compensation, and the chance to contribute to meaningful work every d

📌 Service Coordinator (Grande Prairie)
🏢 Finning
📍 Grande Prairie