Serve HMECU members in Hamilton through accurate banking transactions, relationship building, and clear financial guidance across multiple service channels.

As a Member Services Representative, you will provide frontline banking services while supporting members’ financial wellbeing. You will assess needs, recommend suitable products, resolve concerns, and contribute to daily branch operations. The position includes member interactions by phone, email, and in person.

Key Responsibilities:

- Build relationships and recommend appropriate products and services
- Provide financial advice through in person, phone, and email channels
- Resolve member concerns using service recovery techniques
- Open and close member accounts accurately
- Balance cash drawers and other daily transactions

Requirements:

- Minimum one year of cash handling experience
- Prior banking or credit union experience preferred
- Superior customer service skills for sensitive situations
- Microsoft Word, Excel, and Outlook proficiency
- Robust attention to detail; must be bondable

Bring banking accuracy, customer service, and relationship-building skills to support HMECU members and branch operations in Hamilton.

📌 Member Services Representative Banking (Canada)
🏢 HMECU
📍 Canada