Coordinate nursing services for Bayshore HealthCare in Hamilton, using scheduling expertise and superior customer service during evenings and weekends.
As a Client Service Coordinator in the Hamilton Home Care Solutions Branch Nursing Program, you connect patients, families, staff, and funder organizations. You will process referrals and updates in Procura, review service needs, and schedule care providers. The position requires organized communication, problem solving, and accurate documentation. You will support consistent caregiver assignments and ongoing service delivery.
Key Responsibilities:
- Process funder referrals and updates in Procura
- Assess service needs with supervisors, nurses, and patients
- Assign care providers using needs, geography, skills,
and availability
- Notify patients and staff about schedules
- Resolve patient concerns through escalation pathways
Requirements:
- Secondary School Diploma
- Minimum two years of related customer service experience
- Working knowledge of medical terminology and records
- Excellent Windows, Microsoft Office, internet, and EMR skills
- Ability to prioritize multiple demands and work independently
Bring scheduling, communication, and documentation skills to coordinate reliable nursing services for Hamilton patients and care teams.