Founded in Montreal in 1846, Laurentian Bank is committed to serving its customers and fostering deep relationships with specialized groups. Laurentian Bank runs operations across Canada – primarily in Québec and Ontario – as well as in the United States and competes where it sees market opportunity and has an edge, while harnessing the power of partnerships and collaboration.

This role sits within Laurentian Bank.

The Bilingual Senior Administration Officer will be supporting the Real Estate Operations Department within the bank. The incumbent is responsible for the daily administration and maintaining the department's workflow in accordance with the bank's standards, policies, and procedures. The incumbent is also responsible for maintaining and updating reports, and answering internal and external clients' inquiries regarding the products administered within the department, while providing a consistent level of superior customer service.

Responsibilities

- Administers task assignment and maintains the department's workflow according to the bank's standards, policies and procedures.
- Researches, balances, reconciles, and ensures quality control of the internal department GLs.
- Maintains task files, ensures efficiency in retrieving documents for easy accessibility.
- Accurately completes monthly tracking reports within a reasonable timeframe.
- Researches and answers inquiries from internal and external clients, such as customer service, regarding products and processing issues and maintains positive working relationships with internal and external clients.
- Escalates and makes recommendations to the appropriate authority about any inquiries or issues that are beyond their scope.




- Verifies own work and the work of fellow team members in the department for accuracy, clarity and completeness and ensures compliance with internal and external audit and regulatory requirements.
- Completes daily workload within strict timeframes set by the bank and addresses any issues with the supervisor.
- Participates in department meetings and contributes to the planning process of achieving departmental and personal goals, as well as communicates any problems or concerns. Submits recommendations to improve work processes to the supervisor.
- Participates in special projects and carries out any other similar or general task at the request of their superior or that may be required by their functions.

Qualifications

- Post-secondary degree or diploma in Business or in a related field in progress.
- 1 to 2 years of work experience related to administration or processing, preferably with a financial institution.
- Bilingual (French) verbal and written communication skills are mandatory.
- Knowledge of banking, mortgage, investment loan, self-directed, securities and other lending products is an asset.
- Excellent attention to detail and accuracy.
- Proficient typing/keyboarding speed; accuracy essential.
- Must possess intermediate to advanced skills in MS Excel. Computer literacy in Microsoft Office (Word, Excel and PowerPoint) and Outlook a must.




- Familiarity using large and complex financial database systems and the ability to learn inquiry functions in back office processing systems.
- Good interpersonal and communications skills, both verbal and written.
- Excellent customer service skills with the ability to communicate information effectively.
- Able to work in a high-volume environment with an extremely demanding time frames.
- Robust organizational, time-management, and multi-tasking skills.
- Highly motivated with a desire to succeed and progress.
- Ability to work effectively with others as part of a team.

What Laurentian Bank has to offer you :

The total compensation offered by Laurentian Bank encompasses a comprehensive range of benefits, highlighting our commitment to the well-being and success of our employees.

Here are some of the key points of our offering:

- The actual annual base salary offered will take into account internal equity, skills, and experience among other factors.
- Total compensation: Earn a comprehensive compensation package that includes annual reviews and performance-based bonuses.
- Work model: We prioritize a hybrid work model based on business needs.
- Stock purchase plan: Become not just an employee, but a Laurentian Bank shareholder. Employer matching takes your investment even further.
- Time off: In addition to paid vacation, we provide floating days and leave options to accommodate the diverse needs of our employees.
- Health and wellness: Take care of your health and well-being with access to healthcare professionals, our Employee and Family Assistance Program (EFAP), and a Stress Management and Well-

📌 Senior Operations Officer and Customer Service | Banking and Mortgage (Canada)
🏢 Laurentian Bank
📍 Canada