Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very key to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site:

Job Description

Company: Hard Rock Ottawa Hotel & Casino

Location: Ottawa, Ontario

Job Type: Full Time Permanent

Is this a current vacancy?: Yes, this is an existing open position.

Compensation: $56,682 - $74,772/year

License Requirements: AGCO License, Smart Serve Certificate, Ontario Food Handlers Certificate

OVERVIEW

TheAssistant Food & Beverage Manager oversees all aspects of managing the Food & Beverage areas (dining room, gaming floor, outlets, etc.) with support of the Food & Beverage Supervisors to project Hard Rock’s high standards of service and professional hospitality at all times andto ensure guests are provided with an authentic experience that rocks.

RESPONSIBILITIES

- Accomplish F&B; objectives by contributing to strategic planning processes.

- Work with the Food & Beverage Manager to develop and implement project plans and priorities that support the current and future direction of Hard Rock.

- Create expectations, lead people, manage processes and hold people accountable for the agreed upon activities and timetables to ensure guests receive amplified service.

- Develop, implement and evaluate training and performance management program.

- Train, supervise, coach,



and counsel staff.Participate in the induction of new staff members to Hard Rock culture.

- Conduct meetings with staff to communicate incentive programs, implement new products and procedures, and discuss areas of opportunities, special events, etc.

- Respond and seek resolutions to all guest concerns: live, by phone and email.

- Work with Shipping and Receiving to manage inventory and the flow of goods.

- Conduct regular inventories, manage controls and ensure achievement of food & beverage cost margins established in budget.

- Maintain information on menus, prices, food and drink recipes, etc.

- Ensure accuracy and completion of all required reporting.

- Review and develop Guest history records to enhance personalized service for repeat Guests.

- Ensure control of all hard keys and electronic keys required to operate the department.

- Monitor cash handling, credit card totals and deposit slips to ensure accuracy of collections.

- Inspect product levels and storage areas to determine if enough supply is on hand.

- Work with other departments to accomplish tasks, as needed.

- Perform duties in accordance with company standards, policies and guidelines, and in compliance with all required legislation,



and ensure all is followed by team members.

- Perform additional duties as requested.

- Lives the Brand.

EDUCATION AND /OR EXPERIENCE REQUIREMENTS

- Any combination of education, training or experience equivalent to a Bachelor’s Degree.

- 2-4 years managing food & beverage and hospitality industry experience required.

- Deep understanding of Guest services.

- Computer skills (Microsoft office).

- Must be fluent in English and able to communicate effectively in both spoken and written English.

- Must be Smart Serve certified and possess a valid Food Handler’s Certificate (Ontario)

- Ability to create an enjoyable work environment, mentoring skills, multi-tasked, strong motivational skills.

- Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact, and diplomacy.

- Perform numerical operations using basic counting, adding, subtracting, multiplying or dividing.

- Use logic to define problem, collect information, establish facts, draw valid conclusions, interpret information and deal with abstract variables for unique or unfamiliar situations.

PHYSICAL DEMANDS

- Ability to stand and sit for extended periods of time.

- Ability to frequently move objects (lift, push, pull, balance, carry) up to 50 pounds.

- While performing the duties of this job, the employee is frequently required to stand; walk; use hands to handle or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently

📌 Assistant Manager (Ottawa)
🏢 Hard Rock Hotel & Casino Ottawa
📍 Ottawa