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Job Description
# Associate, CM KYC Training & Competency
* Develop and maintain KYC training materials, job aids, SOPs, reference guides, and onboarding content.
* Facilitate virtual training sessions for analysts and operational teams.
* Support competency assessments and ongoing learning initiatives.
* Provide guidance on KYC onboarding, customer due diligence, ownership structures, and AML requirements.
* Identify training gaps and create content to address knowledge deficiencies.
* Partner with stakeholders to ensure training remains aligned with evolving regulatory and business requirements.
* Support platform and process transformation initiatives.
* 3-5 years of hands-on KYC file completion experience.
* Experience within Capital Markets KYC environments.
* Experience using Fen-E.
* Strong understanding of AML and customer due diligence processes.
* Experience creating training materials or operational documentation.
* Robust Microsoft Office skills, particularly PowerPoint.
* Excellent verbal and written communication skills.




* Adult learning or instructional design experience.
* ADDIE methodology experience.
* ACAMS certification.
* Experience with AI productivity tools.
· 5+ years of experience in completing AML KYC in the Capital Markets industry and ideally within Fen-E;
· Demonstrated ability to create and maintain job aids, case studies, standard operating procedures/written supervisory procedures, and visuals to support that content;
· Demonstrated ability to identify training/program gaps and develop content to address knowledge gaps;
· Prior training experience an asset;
· Experience or education in adult learning an asset.
· Familiarity with CoPilot, ChatGPT, and Claude;
· Demonstrated advanced written and oral communication skills; specifically including the ability to tailor message to audience understanding/knowledge;
· Ability to provide and receive improvement-oriented feedback;
· Experience with Fen-E.

📌 Associate, CM KYC Training (Toronto)
🏢 Apex Systems
📍 Toronto