The Associate Operations Representative processes routine data and online transaction inputs, and may balance transactions and deposits received from clients and branches. The role emphasizes throughput, accuracy, and production.
Responsibilities
- Follow established processing guidelines and refer exceptions to the manager.
- Process work volumes within service benchmarks and contribute to business SLAs and KPIs.
- Review documents for completeness and maintain the quality and accuracy of daily work.
- Follow operational risk policies, procedures, standards, and authorities.
- Support client service and participate in coaching and learning activities.
Requirements
- Client focus and efficient, accurate data entry skills.
- Ability to work with high volumes and strict timeframes.
- Ability to lift at least 50 pounds.
Knowledge of commercial deposit processing or cash processing is an asset.