Reports to: Customer Service Manager

Location: Various Locations in the Ottawa/Russell area

Vacancy Status: This is an active job opening

Tartan Homes is actively hiring for this position. Tartan is...

CA$28.00-CA$38.00 hourly

Full time

About Us

Tartan is an Ottawa new home builder that has been building in communities across Canada's capital for more than years. Tartan homes are built better, look better, and live better - setting them apart from other builders. With high-quality finishes, standard finished basements and more, it's no wonder Tartan Homes are in a class all their own

As part of the Taggart Group, Tartan is a proud, family-owned business benefiting from long-standing stability and continued growth, offering a variety of opportunities for those looking to get hands-on experience and build a lasting career.

At Taggart, you will be part of something bigger, and what you do today will make an impact for years to come. We believe in your success.

Building integrity, quality, and community together.

About this Role

The Service Technician is responsible for providing high-quality repairs and exceptional customer service in occupied Tartan homes. This role requires the timely resolution of deficiencies while maintaining a professional, customer-focused approach when interacting with homeowners, employees, managers, trades, and community members. All duties and responsibilities must be carried out in a manner that reflects Tartan's vision, values, and commitment to quality, while adhering to all company policies, procedures, and safety standards.

Key Responsibilities





- Provide exceptional customer service by meeting and interacting with homeowners daily in a manner consistent with Tartan's customer service standards.
- Perform a wide range of residential repair and maintenance work with minimal to no supervision, including drywall installation and repair, insulation, painting, framing, soffit and fascia repairs, ceramic tile work, lighting, railings, and general carpentry.
- Independently repair cracks and defects in drywall and plaster surfaces, including patching, sanding, and finishing to a professional standard.
- Identify construction deficiencies, assess repair requirements, and recommend effective solutions to management.
- Complete service repairs identified through Pre-Delivery Inspections (PDI), -Day, and Year-End warranty work orders.
- Ensure all repairs are completed in accordance with Tartan quality standards, warranty obligations, and homeowner expectations.
- Perform deficiency repairs identified by Site Superintendents prior to homeowner possession.
- Accurately update work orders and ensure homeowners acknowledge completed work through sign-off procedures.
- Keep homeowners informed of repair progress and service timelines throughout each service visit.
- Proactively communicate unresolved issues, additional repair requirements, or requests for support to the Service Manager.
- Prepare and submit detailed service reports documenting completed work and outstanding items.




- Collaborate with Construction Managers, Site Superintendents, and the Service Manager to review recurring issues and develop corrective action plans.
- Conduct regular site visits to remain informed of construction progress and identify potential service concerns.
- Act as a liaison between homeowners and the Construction and Service departments, ensuring timely follow-up and communication.
- Respond promptly to emergency service requests, including water penetration, plumbing leaks, heating failures, and other urgent homeowner concerns.
- Troubleshoot service issues, determine appropriate corrective actions, and perform repairs as required.
- Provide guidance, mentorship, and technical support to Labourers, Carpenters, and other Service Technicians.
- Support the broader Construction and Service teams by assisting with additional duties as required.
- Perform other related duties as assigned.

Education and Experience Requirements

- Minimum of three to five (-) years of experience in the residential homebuilding industry, preferably with a large residential builder.
- Red Seal Certification in a relevant trade is considered a strong asset.
- Previous experience as a Service Technician, including direct interaction with homeowners and customers, is preferred.
- Strong customer service and relationship-building skills with the ability to interact professionally with homeowners, trades, colleagues, and contractors.
- Demonstrated ability to diagnose issues, evaluate solutions, and resolve problems effectively and independently.
- Proven ability to manage multiple tasks and compe

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