Department Sales Manager (Merchandise)* Execute PHL’s Brand Purpose to the highest capability.
* Manage all promo and pricing standards
* Build and oversee product flow, merchandising plans and overall presentation standards
* Protection of Company Assets is necessary.
* Uphold all Company & Business Compliance expectations.
* Become a Community Ambassador partnering with local MHA’s.
* Ability to manage capacity and change management initiatives.What you will doCustomer Service:* Champion and deliver Pro Hockey Life’s Customer Experience Model across the entire Store Team.
* Ensure floor plan is a fully accessible and easily shoppable experience.
* Execute and maintain PHL pricing and promotion strategies
* Ensure Staff Onboarding is delivered to the company’s expectation.
* Become an Ambassador of Canadian Tire’s Triangle Rewards Program
* Provide continuous feedback and coaching to Store Teams using Store Force Reporting, Daily Huddles, and formal performance evaluation programs.Store Operations:* Flawless execution of PHL’s visual compliance standards, store maintenance and pricing standards (Operational Readiness Review and Dynamic Merchandising Programs
* Effectively utilizes meet all store operating initiatives and directives according to required timelines.
* Establishes plan and follows up on execution of weekly price changes and department POP as per weekly communication, resulting in 100% system pricing including weekly prices sweeps.
* Establish efficient process to maintain product flow from the warehouse onto the sales floor
* Complete weekly price sweeps and pricing audits to ensure 100% compliance with PHL audit
* Follows and ensures compliance of all corporate LP, Cash and Store Audit Compliance, and OH&S; policies and procedures.Training:* Coach and develop store staff, through setting expectations, communication, coaching, feedback, and ongoing support.




* Follow up to ensure execution of Weekly Plans for the store.
* Create development plans and conduct annual appraisals for Part Time staff members; support and coach to improve any performance gaps and conducts ongoing coaching to improve team.
* Communicate in a clear and concise manner; leading effective Huddles / Meetings / Coaching sessions all while keeping team well informed of pertinent information.
* Ensure PHL staff have understanding of department maintenance standards and general merchandising
* Provide resolution for all customer concerns.Leadership:* Continually motivates team and performance through recognition programs, store contests, customer compliments, and compensation.
* Maintain PHL performance management expectations (feedback/coaching); this includes progressive discipline where necessary.
* Promotes and maintains a positive and motivating work environment.
* Provides mentorship to teams and influences continuous growth,
* Sponsors encourage to support community engagement efforts. What you bring* Proven Leader and Mentor
* Proven ability to build and manage daily store execution plan.
* Exceptional communication skills & organizational skills
* Organized individual with understanding of compliance management
* Superior training and coaching skills
* High energy, enthusiastic individual who is driven to succeed
* Previous retail management experience an assetWe’re always looking for great talent In addition to competitive pay,

we offer
* Comprehensive benefits and retirement programs
* Performance incentives
* Other perks to support your well-being
* Growth opportunities opportunities and product discountsOur typical hiring range is between $42,500 and $56,250. Salary decisions are also dependent on other factors such as your experience, job-related knowledge, skills and competencies, store size and market location, industry benchmarks, internal equity and other role-specific requirements.

📌 Department Sales Manager, Merchandising, Wonderland Rd (London)
🏢 Atmosphere
📍 London