Division: Abbey Ridge Location: Sydney Deadline to apply: September 24, 2026,5:00 pm Schedule: Permanent, Full-Time Salary/Wage: $49,920 annually Start Date: October 5, 2026 Openings: 1

Job Description

The Community Housing Support Worker is responsible for providing holistic case management to youth engaged in our Supported Housing Programs. They will support youth who are homeless or at risk of homelessness in connecting to and maintaining independent housing. The Housing Support Worker will also be involved in the growth and innovation of our Supportive Living Programs as we respond to the changing housing climate.

Primary Areas of Responsibility

Youth/Tenants Programming & Administrative

Duties and Responsibilities

Youth/Tenants Programming

- Build rapport with and provide support to youth in the Supportive Living Programs
- Develop and document plans with youth through effective case management to further goals related to education/employment assistance, stable and affordable housing, relationships, life skills, identity, engagement, and emotional healing
- Make referrals to other supports and services and participate in case conferencing that includes the youth client and other service providers
- Proactively seek out new housing opportunities, rentals, and resources
- Maintain on-going relationships with landlords and other housing providers
- Provide client-focused supportive mentoring in an adaptable and flexible approach, considering each client’s unique qualities
- Set expectations around keeping and maintaining housing through regular visits with the clients
- Teach tenancy life skills one-on-one or through group work, such as budgeting, recycling, cleaning,



being a good neighbor, conflict resolution, and following the lease agreement
- Guide clients through affordable housing subsidy applications
- Coordinate and support clients with unit viewings, moving plan, payment of rent, and set up of utilities
- Facilitate the departure process for clients in collaboration with the Director and/or Housing Support Lead

Administrative

- Create and maintain a Housing Directory, including documentation of all contacts with housing providers/landlords, and provide consistent updates on housing availability
- Possess working knowledge of and demonstrate efficiency in the Homeless Individuals and Families Information System (HIFIS), housing subsidies, and housing assistance programs
- Maintain statistics and records for the Department of Community Services (DCS) using HIFIS.
- Complete and generate monthly and annual reports
- Record progress and statistical information for the project and capture suggestions for improvement and best practices while ensuring confidentiality is protected

Other Duties & Responsibilities

- Work in collaboration with the Director, Housing Support Lead, and external agencies
- Participate in Abbey Ridge’s referral committee and referral process for youth, as directed by the Director,



and maintain strong community networks
- Participate in team meetings, organizational activities, and informal debriefs as required
- Transport youth on occasion
- Identify opportunities for continuous improvement and contribute to the development and implementation of effective solutions
- Maintain high standards of quality, safety, and confidentiality in all interactions involving employees, clients, volunteers, and organizational information
- Demonstrate professionalism, tact, diplomacy, and sensitivity in all interactions, and represent New Dawn in a manner consistent with its mission, vision, and values
- Maintain and enhance professional knowledge and skills through ongoing learning, professional development, networking, and participation in relevant professional associations
- Foster positive workplace relationships through effective communication, mutual respect, collaboration, and reliable follow-through
- Promote and champion New Dawn’s mission, vision, and values both internally and externally
- Perform other related duties as assigned

Core Competencies

- Ethics and integrity
- Client and community-focused
- Initiative and problem solving
- Accountability and dependability
- Solid oral and written communication
- Teamwork and collaboration
- Detail orientation

Qualifications

- Undergraduate degree or diploma in social sciences with relevant experience, or a minimum of three (3) years of relevant experience in a similar role
- Valid driver’s license and access to a reliable vehicle
- Experience working with and advocating for individuals and communi

📌 Community Housing Support Worker (Glace Bay)
🏢 New Dawn Enterprises
📍 Glace Bay