Step into a leadership role at Harry Rosen as a Client Experience Leader in Toronto, Ontario. You'll coach and inspire the team to enhance sales productivity and customer service excellence.
This full-time permanent position at Harry Rosen requires at least three years of retail experience in a leadership capacity. Your focus will be on training Style Advisors and maximizing client loyalty through exceptional in-store and online experiences. You’ll also need to foster team alignment with store policies while driving digital sales goals.
Key Responsibilities:
• Coach Style Advisors to boost sales productivity
• Develop in-store and after-sales service standards
• Drive omni-channel client development and education
• Hire, train,



and assess new Clothing Advisors
• Ensure compliance with operational policies and standards
Requirements:
• Minimum 3 years in retail leadership experiences
• Proven track record in team development and performance improvement
• Robust business acumen in luxury retail settings
• Experience across menswear departments preferred
• Passion for diversity and inclusion in retail
Enhance retail operations and client relationships by leading and developing a skilled team at Harry Rosen.

📌 Client Experience Leader at Harry Rosen (Toronto)
🏢 BROBSTON GROUP
📍 Toronto