Exciting role for a Bilingual Technical Support Specialist at Jonas Software Provide assistance in both English and French to enhance customer satisfaction through a hybrid work model.
As a Tier 1 Bilingual Support Specialist, you'll engage directly with customers to troubleshoot and resolve technical issues. This position requires fluency in English and French, as you'll use your skills to deliver a consistent, high-quality experience. Your expertise in SaaS support operations and customer service will drive productive issue resolution.
Key Responsibilities:
• Provide technical support via phone, email, and chat
• Troubleshoot configuration errors and access issues
• Gather detailed information for accurate ticket categorization
• Offer step-by-step guidance and basic product education
• Follow up with customers to ensure satisfaction
Requirements:
• Fluent in English and French
• Minimum 2 years in SaaS technical support
• Familiarity with support ticketing systems
• Understanding of databases and Linux environments
• Excellent communication skills with customer-first mindset
Leverage your bilingual capabilities to enhance user experience at Jonas Software.

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