Since 2015, Mejuri has reimagined what fine jewelry can be in a up-to-date world-shifting it from a traditional gift to to a personal choice rooted in self-expression.

Founded by third-generation jeweller Noura Sakkijha, the brand was built on a simple idea: fine jewelry shouldn't require a special occasion, and it should never come with guilt. It's about celebrating yourself-your style, your life, your everyday.

Mejuri meets customers where they are-online, in app, and through a growing global retail footprint of 58+ stores worldwide. Mejuri is also deeply committed to doing things the right way, with responsible sourcing, sustainable practices, and philanthropic initiatives that reflect our values and long-term vision.

The Role:

FC Operations Team Lead will be responsible for managing and optimizing the FC operations This role involves providing support to a team of FC associates, ensuring the efficient and accurate handling of inventory, and maintaining high standards of operational excellence. Operations Team Leads should have leadership skills, attention to detail, and a passion for delivering exceptional customer service

What You'll Do:

- Train temporary associates on their role, processes and expectations.
- Oversee your home department team in the planning of daily tasks, distributing work evenly to each member and participate in daily reporting meetings
- Provide coaching and feedback on performance, productivity and behaviour - Giving Feedback: Specific, timely, in the moment. Reports any concerns to supervisors Receiving Feedback: Open to receiving feedback from any level. Incorporates it into daily practices.




- Responsible for making decisions on the day-to-day operations of the team, and coming to your manager with a clearly identified problem with multiple solutions - Handles daily operational decisions; presents problems with possible solutions to the supervisor.
- How to assess risk associated with making a decision - Assesses risks informally based on experience and immediate impact; seeks guidance for complex decisions.
- Uses analytical skills to evaluate team performance and processes; applies basic data analysis tools.
- Diagnosing a problem and identifying the root cause, and bringing forward solutions- identifies issues and proposes immediate fixes. Escalates complex problems to Supervisors with potential solutions.
- Cross functional collaboration - Works with team members and adjacent functions to ensure smooth operations
- Problem solve - Applies critical thinking to solve immediate issues; encourages team problem-solving efforts.
- Project Manager - Manages small projects with clear objectives and timelines. Developers and tracks work back plans; maintains action logs to monitor progress.
- Safety - Observes and support all safety guidelines and requirements
- Other duties as required

What You'll Bring To The Team:

- Warehouse experience or equivalent education preferred
- Highly organized with focus on execution, problem solving,



and improving processes
- Exceptional time management skills and accountability
- Ability to think critically and adapt quickly in a flexible environment
- Team player with an ability to work collaboratively
- Entrepreneurial spirit and self-starter
- Comfortable in working with Excel, Google suite, and, or ability to learn
- Aptitude for analytics
- The ability to lift up to 50 pounds frequently including bending and twisting
- The ability to stand or walk up to 8-hours per shift

At Mejuri our success is driven by a strong commitment to our Purpose and Values. They're the foundation of our operations, defining how we show up, solve problems, and accomplish incredible things-together.

Our strength comes from each team member's dedication to embracing and embodying these Values daily. This isn't merely a duty; it's a passion that defines us. They guide us in providing extraordinary experiences for our customers and fostering an innovative environment.Success, for us, means living our values relentlessly.

Our values are:

RAISE THE BAR | Stay Curious, Share/Seek Feedback, and Strive for Excellence

CUSTOMER OBSESSED | Get close to the customer and prioritize them in our decisions

EMPOWERED OWNERS | Treat the company like your own, take initiative

FIND A WAY | Seek simple, creative solutions, and act fast

DRIVE RESULTS | Be clear on your goals and be relentless in achieving them

TEAM FIRST | Value team success over personal ego

Accommodation / Accessibility:

Mejuri does not discriminate in hiring or terms and conditions of employment because of an individual's race

📌 FC Team Lead (Toronto)
🏢 Mejuri
📍 Toronto