If you are looking for a team that brings out the best in each other, a team that has fun and are proud of their work - we want to hear from you. The Four Points by Sheraton - Kelowna Airport and Hampton Inn & Suites Kelowna is currently looking for a Food & Beverage Coordinator.

Position Summary

Supports all aspects of Food and Beverage operations as assigned by the Food and Beverage Manager.

What will you be doing?

Operations, Standards & Training

- Responsible for maintaining training plans with designated managers/trainers and updating as job descriptions change ensuring employee onboarding is complete.
- Sets up and coordinates training sessions as required, including new hire orientation, cross-training, menu and service standard roll-outs, and system training (Squirrel, OpenTable, 7shifts).
- Keeps staff notice boards current and communicates menu changes, 86 items, upcoming events, GSS results and Best Brews to the team.
- Assists with day-to-day operational needs as necessary, including supporting the floor, banquets and events during peak periods or staffing shortages.

Communications

- With guidance from the Food and Beverage Manager, Weekly 7shifts updates to be sent to the team with following details: - Week ahead, events, operations and any special notes requiring team attention. - Weekly GSS results of F&B; with shout out to good reviews and points of improvement. - consistence announcement of current movement within the department, new joiners, promotions etc.

Scheduling & Labour





- Creates weekly F&B; department staff schedules based on upcoming events and reservations; reviews time-off and vacation requests for approval and submits the schedule to the F&B; Manager by Tuesday end of day.

Payroll & HR Administration

- Payroll - Reviews, compares and approves timesheets in Payworks; at the end of the pay period, confirms hours, sick time and vacation days and consolidates for payment
- Creates weekly Ops Package Reports
- Manages onboarding and offboarding off employees working with relevant departments.

Guest Experience & Reservations

- Reviews QSAs monthly and flags consistent or potential issues to the F&B; Manager and Chef
- Tracks staff mentions in guest feedback and communicates recognition and reward incentives
- Monitors the general Food & Beverage emailinboxes daily and ensures guest phone and email inquiries are responded to promptly
- Maintains OpenTable: floor plans, direct event booking links, menus and accurate operating hours

Point of Sale

- Makes product, price and add-on edits in Squirrel as required, including limited quantities for items not being reordered
- Ensures menu covers are presentable and in working order; inventories monthly and requests reorders as needed
- Generate reporting as required for distribution to all Food & Beverage leaders

Events & Banquets

- Maintains and updates the BEO Binder for all hotel events, including meal services, time frames, group names and guest volumes




- Coordinates FOH and BOH communication on event BEO's, meeting updates, and last-minute changes to ensure seamless execution
- Oversees banquet equipment (chafers, heat lamps, spandex, tables) with the floor Manager or banquet server; maintains the equipment list and a list of items requiring repair
- Orders linen and other items as required

Purchasing, Inventory & Vendors

- In conjunction with F&B; leaders, ensures proper PAR lists are created for Food and Beverage items
- Creates and maintains order guides with representative contacts (GFS, liquor/wine/beer, paper products, coffee/tea)
- Places liquor and FOH orders; follows up on undelivered orders and notifies leaders when orders are ready for pick-up
- Assists with purchasing and vendor relations by forwarding orders to suppliers, monitoring and expediting orders, and scheduling delivery of available stock
- Verifies receipt of items by comparing items received to items ordered; resolves shipment errors with departments and suppliers
- Coordinates airline orders, scheduling and billing; ensures the team provides inventory weekly for submission
- Participates in monthly liquor and food inventory counts and updates bar inventory sheets with accurate pricing
- Completes quarterly china, flatware and glassware inventory and provides ordering recommendations to the F&B; Manager

Accounting & Cash Handling

- Codes all F&B; invoices and submits for final review and sign-off
- Maintains dueback and tip pool tracking sheets; completes cash outs and pays out duebacks on designated dates
- Works

📌 Food & Beverage Coordinator (Kelowna)
🏢 Four Points by Sheraton Kelowna Airport
📍 Kelowna