Description:

The Director of Technology Services provides vision, strategy, leadership, and operational oversight for the College’s technology environment. The Director aligns technology with the educational, administrative, financial, and operational needs of students, faculty, staff, and executive leadership. The position oversees technology infrastructure, systems, cybersecurity, telecommunications, user support, technology compliance, risk management, and continuity of critical operations.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

- Oversee and evaluate technology staff, student workers, interns, and contractors as applicable, establishing appropriate expectations, accountability, and service standards.
- Manage and maintain LAN/WAN connections, wireless infrastructure, servers, firewalls, storage systems, and other network resources to provide secure and reliable campus connectivity.
- Oversee telecommunications and related services, including telephony, voicemail, and other communication technologies as applicable.
- Provide and coordinate technology support and training for students, faculty, staff, and administrators on recent platforms, services, and resources.
- Ensure faculty have access to appropriate teaching tools and technology for seated, hybrid, and online learning environments and support effective integration of technology into classroom settings.
- Maintain a strong security posture across computing, networks, applications, endpoints, cloud services, and data storage while balancing security with usability and institutional needs.
- Develop, implement, evaluate, and document cybersecurity practices, including access controls, authentication, endpoint protection, patching, backups, vulnerability management, monitoring,



and incident response.
- Manage user access to College systems and resources, including appropriate provisioning, modification, and timely termination of access for employees, students, contractors, and other authorized users.
- Protect confidential and sensitive institutional, student, employee, and financial information and ensure appropriate controls support the confidentiality, integrity, and availability of College data.
- Develop and maintain technology policies, procedures, standards, documentation, and security controls in coordination with College leadership and affected departments.
- Coordinate technology-related compliance with applicable requirements, including FERPA, the GLBA Safeguards Rule, PCI DSS, accessibility requirements, contractual obligations, and other applicable federal and state requirements.
- Work collaboratively with Business and Finance, Financial Aid, Admissions, Registrar, Student Services, Human Resources, Athletics, Academic Affairs, and other departments on technology, data, security, and compliance needs.
- Evaluate technology vendors and service providers for security, reliability, functionality, cost, data protection, contractual requirements, and compliance considerations.
- Monitor technology budget across departmental needs while maintaining responsible spending and operating within approved College budget limits.




- Assist with technology purchasing and ensure acquisitions are appropriately authorized, documented, secure, cost-effective, and consistent with College policies.
- Support payment-processing and point-of-sale technology in coordination with Business and Finance and applicable payment-card security requirements.
- Ensure the continual functioning of mission-critical technology operations and resources through appropriate backup, recovery, redundancy, and continuity practices.
- Assist the President’s Office and executive leadership with technical resources and expertise during meetings, events, presentations, and institutional initiatives.
- Stay current with emerging technology, cybersecurity threats, higher-education practices, and applicable regulatory requirements and recommend improvements when appropriate.
- Perform other related duties as directed.

COMPLIANCE, AUDIT, AND RISK MANAGEMENT

- Serve as a key institutional resource for technology-related compliance, internal controls, information security, and technology risk management.
- Support the College in meeting applicable requirements associated with federal and state regulations, Department of Education programs, privacy and security obligations, payment processing, accreditation, grants, insurance, contracts, and other oversight requirements.
- Serve as a primary technology resource during internal and external audits, government or regulatory reviews, accreditation activities, grant audits, cybersecurity assessments, insurance reviews, and other authorized examinations.
- Prepare, organize, maintain, and provide technology-related documentation, reports

📌 Director of IT Services (Trinity)
🏢 The JOY FM
📍 Trinity