Elevate customer experiences with Harry Rosen as a Customer Service Lead in Mississauga, Ontario. Lead a dedicated team and enhance service standards in this full-time, permanent role.
In this key position, you will train and develop a high-performing Customer Service Representative team at Harry Rosen. Your leadership will be essential to maintaining excellence at the service desk and ensuring adherence to core policies and values. The ideal candidate thrives in a menswear retail environment and understands how to drive long-term customer loyalty.
Key Responsibilities:
• Train and develop the customer service team effectively
• Provide daily leadership and support to team members
• Model standards of excellence at the service desk




• Ensure compliance with POS policies and procedures
• Maintain necessary supplies and resources for service desks
Requirements:
• Minimum 2 years of retail experience in a client-facing role
• Strong service orientation with a focus on customer satisfaction
• Previous experience in Service Desk, POS, and Cash Service
• Excellent communication skills and robust understanding of policies
• Passion for menswear and a commitment to company core values
Bring your leadership, customer focus, and retail expertise to Harry Rosen in Mississauga today.

📌 Customer Service Lead at Harry Rosen (Mississauga)
🏢 BROBSTON GROUP
📍 Mississauga