Member Services Support Specialist - Camrose - Corporate Office - FT

Member Services Support Specialist - Camrose - Corporate Office - FT

Member Services Support Specialist l & ll (MSSS) are responsible for receiving and auditing of all membership account documentation from the branches. The Member Service Support Specialists communicates all questionable transactions and documentation to the Branch Manager and will identify, qualify and submit accounts seeking Vision Credit Union Ltd. products and services. Other responsibilities will include research, report, prepare and assist with internal and external audits being conducted. Other duties will be performed as required consistent with the goals, objectives and responsibilities of Vision Credit Union Ltd., directed by the Manager of Member Services Support.

This is a full-time permanent position.

For complete job posting details, please visit our website

The Person:

- Member Service Experience preferred.
- Basic to advanced knowledge on registered and non-registered investment services.
- Basic to advanced knowledge on membership documentation and products.
- Knowledge of basic office procedures with 2 years’ experience in a financial institution.
- Effective communication skills with individuals at all levels of the organization.
- Ability to adapt to and learn new software.
- High level of critical and logical thinking, analysis, and/or reasoning to identify underlying principles, reasons, or facts.
- Able to work efficiently as part of a team as well as independently.
- Meticulous records maintenance skills.

Compensation:

- Salary range $45,000 to $55,000/annually.

Reports To:



Manager of Member Services Support/Member Services Support Supervisor

Only those individuals invited for an interview will be contacted.

Summary

Member Services Support Specialist l & ll (MSSS) are responsible for receiving and auditing of all membership account documentation from the branches. The Member Service Support Specialists communicates all questionable transactions and documentation to the Branch Manager and will identify, qualify and submit accounts seeking Vision Credit Union Ltd. products and services. Other responsibilities will include research, report, prepare and assist with internal and external audits being conducted. Other duties will be performed as required consistent with the goals, objectives and responsibilities of Vision Credit Union Ltd., directed by the Manager of Member Services Support.

Job Duties/Responsibilities

- Accurately complete and submit branch reports and audits in a timely manner.
- Set up processing of CUBO users for all branches.
- Schedule all employees for training in the absence of the Manager of Member Services Support Member Services Support Supervisor.
- Verify and audit all membership documentation.
- Insert membership documentation scanned by branch staff into eDOCS.
- Verify and Audit imaged membership documentation in eDOCS that have been inserted by other employees within the Member Services department.




- Reporting Errors and Omissions to branches and ensuring corrections are made within a given deadline.
- Input and verify all new, changed and deleted member and business CAFTs within CUPS deadlines.
- Upon receipt of documentation from the branches, process and submit Requirement to Pay, Garnishee, Third Party Demands, and Maintenance Enforcement Support Deduction Notices
- Set up member users for Alberta Finance & AGLC submission.
- Custodian of all branch combinations. Ensure all branch combinations are up-to-date with new employees and changes are made in accordance with loss prevention policies and procedures.
- Assist branches as required in a positive, friendly and timely manner.
- Process ACCULINK ATM corrections sent in from branches for members and non-members.
- Send all Returned Mail to City Centre branch to input into Sharepoint for corresponding branches.
- Maintain all Stop Payments on member accounts within a timely manner.
- Accurately correct member AFT and Cheque errors within specified timelines.
- Assist the branches in completing Pay no Pay within specified timelines.
- Process Manual AFT and Cheque Returns.
- Process and complete daily non-postables within set timelines.
- Maintain Member Service Help Desk Tickets submitted by branches.
- Assist branches and verify and audit all Unauthorized Overdrafts (TOR’s).
- Verify all Foreign ATM Deposits for Branch 041 – vNow Branch.
- Verify and complete vNow branch applications in the vNow Admin Portal.
- Input recent/changes to membership documentation Errors and Omissions.
- Maintain an errors and omiss

📌 Member Services Support Specialist (Camrose)
🏢 Vision Credit Union
📍 Camrose