Position Title: Senior Manager – Client Services & Recruitment

Department: Client Services & Delivery

Reports To: President

Position Type: Management

POSITION SUMMARY

The Senior Manager - Client Services & Recruitment is a key management position responsible for maintaining and strengthening client relationships, and meeting clients needs by managing our internal recruitment team. The successful candidate will also identify and develop business opportunities in this role through various means.

As a primary ambassador of Delpath, the successful candidate will establish strong relationships at multiple client levels, translate client needs into effective recruitment strategies, and lead the internal team in a positive, productive environment.

The successful candidate is expected to be self-motivated, confident, organized, commercially minded, relationship-focused, proactive, and an effective problem solver , with the ability to lead people in a positive and productive environment while maintaining appropriate accountability and performance standards.

CORE RESPONSIBILITIES

1. Client / Account Management (35%)

- Act as the primary point of contact and build strong relationships with client Talent Advisors, hiring managers, and business leaders.
- Understand client organizational structures, hiring forecasts, and strategic priorities to proactively anticipate future recruitment needs.
- Monitor client performance metrics to ensure Delpath consistently meets or exceeds agreed service-level expectations.
- Serve as the main escalation point for significant client concerns, investigating root causes and developing practical solutions.




- Oversee the end-to-end recruitment lifecycle for client accounts, including reviewing job descriptions, prioritizing searches, providing feedback on candidate submissions, and negotiating successful offers.

2. Recruitment Management & Team Leadership (40%)

- Manage, supervise, and assign job postings to the recruitment team based on workload, individual skill, and client priorities.
- Implement and manage Delpath's recruiter KPI program, tracking trends and conducting regular one-on-one performance meetings.
- Provide continuous coaching and constructive feedback to help recruiters improve sourcing, screening, and candidate management skills.
- Address team performance issues promptly, establishing clear expectations and measurable improvement actions.
- Drive continuous improvement by evaluating recent technologies, AI, CRM tools, and sourcing methods to enhance overall team productivity.

3. Business Development & Growth (25%)

- Proactively identify new business opportunities and maintain an active business development pipeline.
- Expand existing client accounts by identifying additional departments, divisions, and skill sets where Delpath can provide value.
- Actively leverage Delpath's diverse supplier designation to pursue procurement and supplier-diversity opportunities.




- Attend relevant industry events, conferences, and networking functions to increase Delpath's market visibility.
- Arrange and conduct meetings with prospective clients to convert prospects into successful business partnerships.

QUALIFICATIONS & COMPETENCIES

Experience & Skills

- Demonstrated experience managing recruiters or recruitment teams.
- Strong background in client/account management and business development.
- Experience implementing and working with KPIs and performance metrics.
- Excellent interpersonal, written, and verbal communication skills for engaging with recruiters and senior client stakeholders.
- Strong organizational, time-management, analytical, and problem-solving abilities.

Personal Attributes

- Self-Motivated & Proactive: Takes initiative, anticipates client and business needs, and identifies necessary actions without waiting for direction.
- Commercially Minded: Understands that high-quality client service must contribute to account retention, growth, and Delpath profitability.
- Relationship & Solution-Oriented: Builds genuine, long-term professional relationships and focuses on practical solutions rather than just identifying problems.
- Confident & Accountable: Comfortable dealing with senior decision-makers and takes full ownership of results, commitments, and problem resolution.
- Adaptable & Positive: Adjusts priorities based on market conditions while fostering an encouraging team environment that balances support with accountability.

GOVERNANCE & RELATIONSHIPS

- Authority & Decision Making

📌 Recruitment Manager (Toronto)
🏢 Delpath
📍 Toronto