22 Oct
|
Carmana Hotel
|
Toronto
22 Oct
Carmana Hotel
Toronto
Salary Range: $85,000.00 To $105,000.00 Annually
We are a Canadian real estate developer and investment group with a diversified portfolio spanning residential, commercial, and hospitality assets across North America. With over 65 years of experience and more than 23 million square feet owned, managed, or in development, we bring an integrated approach to creating places that endure. Guided by a commitment to making a meaningful difference, we build relationships that shape communities and drive long-term value. Our business spans development, investment, property management, and capital partnerships—each grounded in a shared purpose and a values-led culture defined by integrity, entrepreneurship, and respect. From a single building on Alberni Street to a growing portfolio of transformative projects, we continue to evolve while staying true to our roots as a family-led company. As we look ahead, we remain focused on enhancing life from within—creating spaces, experiences, and partnerships that stand the test of time.
KEY RESPONSIBILITIES
The successful candidate is an execution-oriented leasing leader who thrives in a fast-paced, high-performance lease-up environment. They bring strong leadership, communication, and organizational skills, with a proven ability to coach teams, drive leasing velocity, improve conversion, and deliver occupancy and revenue objectives. The ideal candidate is energized by daily leasing execution, market responsiveness, customer experience, and the prospect to help establish Mirvish Village as a market-leading rental community.
Job Duties & Responsibilities:
Leasing Leadership & Development
- Lead, coach, and develop Leasing Associates and Leasing Coordinator(s), ensuring the team is clear on daily priorities,
leasing targets, resident experience standards, and individual performance expectations.
- Establish measurable goals, accountability standards, and regular performance routines for leasing staff, including follow-up discipline, conversion performance, tour quality, pipeline management, and customer experience outcomes.
- Ensure the team consistently and accurately uses approved leasing tools, CRM platforms, reporting systems, follow-up workflows, and operating procedures to support reliable data, timely prospect response, and strong conversion performance.
- Conduct regular coaching, role playing, training, and performance management activities to drive market leading conversion ratios and leasing success.
- Manage the prospect pipeline and CRM to maximise conversion and leasing results.
- Ensure leasing agents consistently qualify prospects, deliver high-quality tours, document activity accurately, and complete timely, disciplined follow-up to improve conversion.
- Foster a high-performance team culture built on professionalism, collaboration, accountability, customer service excellence, teamwork, and positive energy.
Leasing Execution & Performance
- Translate the approved leasing strategy into weekly team priorities, daily operating focus, and clear action plans to achieve project leasing objectives.
- Own day-to-day residential leasing operations for Mirvish Village, ensuring the team is focused on lead response, prospect qualification, touring, follow-up, application conversion, and lease execution.
- Drive occupancy, leasing velocity, conversion, revenue, and net effective rent objectives across all phases of the community, balancing absorption targets with rate integrity and customer experience.
- Manage day-to-day unit pricing recommendations and availability positioning to maximize revenue generation while achieving absorption targets and maintaining alignment with approved pricing strategy.
- Execute leasing strategies, promotional programs, pricing initiatives, and customer experience standards established in partnership with senior leadership.
- Monitor competitive leasing activity, pricing, concessions, prospect feedback, and market conditions, and provide regular insights to senior leadership to support leasing, pricing, marketing, and asset management decisions.
- Personally support high-value prospects, complex leasing situations, VIP tours, and team coverage needs when required, while ensuring day-to-day touring remains consistently executed by the leasing team.
- Prepare and execute leases in accordance with company standards and applicable legislation.
Resident Experience & Property Management Collaboration
- Partner with Property Management to support a seamless customer experience from inquiry through occupancy, while keeping leasing execution and conversion as the primary focus.
- Provide accurate, consistent communication to prospects and residents throughout the leasing process, coordinating with Property Management
📌 Leasing Manager (Toronto)
🏢 Carmana Hotel
📍 Toronto