Meridian OneCap Credit Corp is an equipment and finance company providing a broad range of financial services to businesses throughout Canada. Our parent, Meridian Credit Union, has over 70 years of banking history and is Ontario’s largest credit union.

Meridian OneCap is a provider of asset financing in the form of capital leases. We are committed to being the best provider of specialized equipment financing services to strategic vendors across Canada. Our service-oriented culture and exceptional group of professionals serves to provide our strategic partners with value-added service and constructive solutions.

Meridian OneCap Credit Corp provides customized leasing solutions both to help companies sell equipment and to companies that have chosen to lease equipment, rather than buy. For manufacturers and vendors, we enable you to provide your customers with a value-added service that helps your customers acquire equipment efficiently and gives your company a competitive edge. And for the end user, we can help you to preserve working capital in your business, while benefiting now from the use of the equipment.

Our team is known as industry leaders. We’ve earned our reputation through consistent delivery of financing programs with the most efficient transaction process and superior customer service. With the largest direct sales force within the Canadian market, it’s no wonder our customer service is unparalleled.

About Meridian OneCap

The role: Please note - this is a 12-month contract opportunity

The Manager, Operational Excellence leads the New Business Onboarding function and is accountable for operational readiness, governance, workflow design, team performance, and continuous improvement for current products, programs,



national accounts, and syndication partner onboarding. The role works cross-functionally with Sales, Credit, Legal, Operations, Finance, and Audit/Funding to ensure program launches are controlled, efficient, aligned to service levels, and supported by the required processes, documentation, systems, training, and controls. The Manager also resolves escalations, monitors performance, and drives improvements that strengthen efficiency, service quality, risk management, and customer experience.

Key Responsibilities:

Program Implementation, Operational Readiness & Governance

- Lead onboarding for new products, programs, national accounts, and syndication partners, ensuring appropriate operational readiness and alignment to business priorities and service standards.
- Partner with Sales, Credit, Legal, Operations, Finance, Audit/Funding, and other stakeholders to define workflows, documentation requirements, system impacts, approvals, training, controls, and launch readiness.
- Recommend pilot activities, success criteria, and go/no-go decisions; review new program structures to confirm they can be supported efficiently across Operations and Credit.
- Ensure applicable policies, standards, documentation requirements, and regulatory obligations, including AML and KYC, are embedded into onboarding processes.
- Maintain resourcing plans, management metrics,



SLA tracking, and reporting on deliverables, escalations, approvals, outstanding items, and launch progress.
- Direct daily onboarding operations, queue management, workflow capacity, service levels, and issue resolution.
- Provide practical coaching, development support, and performance feedback while reinforcing accountability, collaboration, and consistent execution.
- Work cross-functionally to remove obstacles, resolve escalations, improve service delivery, and support strategic business objectives.

Onboarding Execution, Deal Support & Quality Control

- Act as the primary point of contact for onboarding governance, workflow design, due diligence, and transaction readiness for new programs and products.
- Support deal review and remediation by working with Credit, Legal, Finance, Audit/Funding, Sales, and other stakeholders to resolve pending items, declines, deficiencies, and transaction issues.
- Ensure documentation is complete, signed, properly reviewed, and aligned with credit approval, funding, quality control, and internal control requirements.
- Review post-implementation results, assess error trends, and address training, knowledge, or process gaps with the appropriate teams.

Operational Excellence, Transformation & Change Leadership

- Lead process, technology, and operating model improvements that increase efficiency, scalability, quality, risk management, and customer experience across the onboarding lifecycle.
- Evaluate and redesign workflows, controls, handoffs, procedures, and service practices to reduce manual effort, eliminate duplication, improve cycle times, and strengthen execution quality.

📌 Manager, Operational Excellence (Toronto)
🏢 Meridian OneCap Credit
📍 Toronto