Elevate customer interaction as a Full time Appointment Coordinator with BMW Langley. You will manage appointments, customer calls, and ensure service satisfaction every day.
In this dynamic role, you will be responsible for scheduling service appointments, confirming customer visits, and addressing outstanding recalls. Your strong communication skills will help facilitate smooth customer interactions, fostering a relationship-focused atmosphere. Capture feedback and manage records while collaborating with various dealership departments to meet sales goals.
Key Responsibilities:
• Manage incoming customer appointment calls and inquiries
• Confirm unverified appointments days before scheduled dates
• Notify customers about outstanding recalls and book necessary visits




• Ensure timely booking for maintenance appointments and follow-ups
• Report customer complaints and feedback to Service Manager
Requirements:
• Minimum 2 years in customer relations
• Strong organizational and communication skills
• Familiarity with automotive parts and accessories
• Proficient in computerized appointment systems
• Capacity to make informed decisions and collaborate
Become vital to BMW Langley's customer experience by excelling in appointment management and customer service.

📌 Full-Time Appointment Coordinator at BMW Langley
🏢 OpenRoad Auto Group
📍 Langley