Bistro Operations Manager

The Bistro Operations Manager will be responsible for providing operational leadership and support for all Bistro Departments across the organization. This role will ensure consistent execution of company standards, food quality expectations, food safety requirements, labour expectations, training initiatives, and customer experience standards.

This position will be part of the Operations Department and report to the Director of Retail Operations. The role will work closely with the Bistro & Bakery Category Manager to ensure Bistro category strategies, menu programs, and promotional initiatives are effectively executed at store level while maintaining clear separation between merchandising and operational responsibilities.

In addition to leading Bistro operations, this role serves as the organization's operational food safety resource, supporting Store Managers and Store Food Safety Designates through training, coaching, program development, audit readiness, and continuous improvement initiatives.

The Bistro Operations Manager will also be accountable for supporting and speaking to key operational drivers that impact Bistro financial performance, including labour productivity, labour investment, spillage/shrink performance, production efficiency, and operational execution. This includes developing Bistro labour models that align with differing store formats, sales volumes, staffing structures, and operational programs while working collaboratively with Store Managers and Bistro Managers to ensure execution aligns with both operational expectations and financial objectives.

While the role is expected to understand and influence Bistro financial results through effective operational controls,



ownership of category margin strategy, pricing, assortment, promotions, sales performance, and overall category financial performance remains with the Bistro & Bakery Category Manager.

The position will require regular travel throughout British Columbia to support stores, conduct audits, provide coaching, lead training initiatives, support current store openings, and ensure consistent execution of operational standards.

Key Responsibilities

Operational Excellence

- Support and coach Bistro Managers, Team Leaders, and store leadership teams across all locations.
- Ensure consistent execution of company Bistro programs, standards, and operating procedures.
- Conduct regular store visits, department audits, and operational assessments.
- Establish and maintain standards for food quality, customer service, cleanliness, organization, and execution.
- Identify operational opportunities and implement best practices across the network.
- Support new store openings, renovations, conversions, and major operational projects.

Food Safety Leadership & Regulatory Compliance

- Serve as the operational subject matter expert for food safety programs across the organization.
- Support the development, maintenance, and continuous improvement of company food safety standards, policies, procedures, and training programs.




- Partner with Store Managers and Store Food Safety Designates to strengthen food safety execution and compliance at store level.
- Provide coaching, guidance, and support related to food safety requirements, audit readiness, and corrective action planning.
- Assist stores with responding to food safety audit findings and identifying opportunities for continuous improvement.
- Conduct food safety reviews and operational assessments within Bistro and other fresh departments as required.
- Ensure food safety training programs, resources, and compliance tools remain current and effective.
- Support product recalls, food safety investigations, customer incidents, and regulatory inspections.
- Work collaboratively with Store Managers and Food Safety Designates to identify risks and implement preventative measures.
- Lead organization-wide initiatives focused on improving food safety performance, awareness, and compliance.
- Support stores in preparation for and follow-up from food safety audits and regulatory inspections.

Food Quality & Customer Experience

- Establish and maintain standards for food quality, freshness, presentation, and consistency.
- Ensure customers receive a consistent Bistro experience across all locations.
- Support execution standards for grab-and-go, smoothies, sandwiches, salads, hot foods, soups, baked goods, and future food programs.
- Monitor department conditions and provide coaching on quality, presentation, and service expectations.
- Ensure Bistro departments reflect the company's health, wellness, and hospitality values.

Labour Planning & Productivity

- Support labour planning and workforce o

📌 Bistro Operations Manager (Surrey)
🏢 Nature's Fare Markets
📍 Surrey