Enhance your career with Randstad as a Customer Service Associate in St. Catharines, ON. This role focuses on high-value customer interactions and training AI technology in a supportive environment.
Randstad is seeking associates for day and night shifts with competitive pay. This position offers hands-on experience handling complex customer calls while refining AI platforms. You will provide exceptional service and quality assurance, directly impacting customer satisfaction.
Key Responsibilities:
• Review and annotate AI call transcripts thoroughly
• Handle escalated customer calls professionally
• Evaluate AI interactions for accuracy and tone
• Identify service bottlenecks and recommend improvements
• Maintain high quality metrics across all channels
Requirements:
• 2 years in high-touch customer service environments
• Strong written and verbal communication skills
• Adaptability in quick-paced tech-enabled settings
• Excellent emotional intelligence and attention to detail
• Analytical mindset to identify gaps in service
Utilize your customer service skills and AI insights to elevate client experiences at Randstad.

📌 Customer Service Associate at Randstad (St. Catharines)
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