About Smithers Community Services Association

For more than 50 years, Smithers Community Services Association (SCSA) has served the Bulkley Valley and surrounding communities. While we are proud of our history, what truly defines us is our commitment to continuous improvement, innovation, and responding to the evolving needs of our community.

SCSA is a dynamic non-profit organization with an annual operating budget of approximately $5 million and a team of more than 60 employees. Through a diverse range of programs—including supportive housing, homelessness prevention, family support, settlement services, transportation, seniors' services, and community literacy—we work to create positive and lasting change.

Our work is guided by a commitment to being client-centered, accessible, inclusive, trauma-informed, and accountable. We value equity, diversity, inclusion, Reconciliation, collaboration, integrity, and continuous learning. Most importantly, we believe every individual deserves dignity, respect, and the chance to thrive.

If you are passionate about making a meaningful difference and share our values, we invite you to join our team and help build a stronger, more inclusive community.

PROGRAM: English Language & Multicultural Services (ELMS)

POSITION: Newcomer Information & Support Worker

JOB TYPE

Regular Part-Time

JOB POSTING #:

JP-2026-044

WORK HOURS AND SCHEDULE:

The regular working hours for this position is 14 hours per week. Standard working hours are 8:30 a.m. to 4:30 p.m., with a one-hour unpaid lunch break.

DATE POSTED:

October 9, 2026

CLOSING DATE:

October 24, 2026

START DATE:

To be determined based on the successful candidate's availability and completion of the recruitment process.





SALARY RANGE:

$29.17/hour – 33.49/hour

NO: OF POSITIONS:

01

PROGRAM SUMMARY

The ELMS Program is dedicated to delivering client-centered, needs-based English language and settlement services aimed at empowering newcomers to lead fulfilling lives in our community. Our comprehensive services encompass formal and informal English language learning, employment support, information & orientation services, and community connection initiatives for eligible individuals. Additionally, the program advocates for newcomer interests, fosters a welcoming environment through multicultural experiences, community education, and collaborates with stakeholders to enhance integration and support.

POSITION SUMMARY

The Newcomer Information & Support Worker plays an integral role in the ELMS program by ensuring high-quality service delivery and achieving program and contract outcomes. They support eligible clients through comprehensive case management by providing information, orientation and referral services, facilitating events and activities, and supporting clients in defining and reaching their settlement goals.

The Newcomer Information & Support Worker assesses clients' needs and strengths, develops individualized action plans, and connects newcomers with available community resources. By fostering meaningful connections,



and working collaboratively with community stakeholders and service providers, they also strengthen local networks, promote integration, and ensure clients have the resources and support needed to achieve positive settlement goals.

REPORTING RELATIONSHIPS:

- Reports To: ELMS Program Manager
- Direct Reports: None

KEY RESPONSIBILITIES AND DUTIES

- Conduct needs and strengths assessments and develop individualized settlement plans in collaboration with clients, reaching agreement on objectives, services, and activities.
- Empower clients by collaborating with them to define and achieve their settlement goals, and reach agreements on desired objectives, services and activities.
- Provide professional, accurate, and timely information, orientation, and referral services to clients (one-on-one and group settings).
- Guide clients in accessing appropriate programs and services for which they are eligible, including liaising with service providers to connect clients with available economic, legal, social, health, educational, recreational and recreational resources.
- Assist clients with making appointments, navigating websites, email and video conferencing tools, and completing written and online various application and renewal forms (ie. child tax benefit, childcare subsidy, CPP, MSP, OAS, etc).
- Educate clients concerning their rights and responsibilities as residents, workers, and citizens.
- Conduct group information sessions and workshops using a variety of service delivery methods and invite guest speakers as needed.
- Record, maintain, and report client data and information through relevant

📌 Newcomer Information (Smithers)
🏢 Smithers Community Services Association
📍 Smithers