VintageHotels&Niagara;’sFinestHotelsiscurrentlyseekingaGuestServiceManagertojoinourgrowingteamThisisagreatopportunitythatcanprovideflexibility,valuableworkexperience,andachancetoworkwithatenuredteam.

JobTitle:GuestServiceManager

Property:Queen'sLanding

*Pleasenote:Byapplyingtothisposting,youareapplyingforopportunitiesthatmaybeavailableatanyVintageHotelsorNiagara'sFinestHotelsproperty.*

ThispostingisforanexistingvacancywithinLaisHotelPropertiesLimited.

PositionSummary:ToassisttheFrontOfficeManagerwiththedailyadministrativeandoperationalactivitiesrequiredforguestservicesincludingcheckin/outforasuperiorqualityhotelandconferencefacility.

DutiesandResponsibilities:

PrimaryResponsibilities:

- Providingpersonalizedandexceptionalguestserviceateverygivenopportunity
- Meetingestablishedup-sellingandsalesgoals
- PerformsalldutiesofaGuestServiceAgent
- Checkfrontdrivewayfortrashanddelegateorsweepasrequired.
- Checkfrontbrassdoorhandlesandluggagecarts.Delegate,asnecessary.
- Checkfrontdoorglass,forfingerprints,insideandout.Delegateasnecessary.
- Respondtovirtual,(Ivy),conciergetexts,asnecessary.
- Answeringtelephones.
- SupervisesandschedulesTeamMembersonadailybasis.
- Provideon-goingtrainingforallTeamMembers
- CoachallTeamMembers,(both“development”and“praise”)and“progressivecorrectiveaction”.
- Monitorstaffingneedsandlabourcosts,andadjustasnecessary.
- Processescashand/orcreditcardpayments
- Coordinatesroomavailabilitywithreservationsandotherdepartments,(Housekeeping&Engineering;).
- Balanceroomsinventory.
- Monitoringroomupsells,(SUPs)andreportingtoAccounting.




- AssistswiththeresolutionsofGuestcomplaintsandappropriatefollow-upwiththeManagerand/orOperationsManagementasrequired
- Processesdailycashreportsandoccupancyreportsasrequired
- AssistsGuestswithquestions,orconcernsregardingthearea,thehoteland/oramenitiesifrequired.
- Answersandforwardstelephonecallstotheappropriatedepartmentand/orroom
- Workscloselyasaliaisonwithotherdepartmentssuchashousekeeping,conferencesand/orsalesdepartment,diningroomandotherdepartmentsasrequired
- AssiststheFrontOfficeManagerwithhumanresourcesfunctionsrelativetointerviewing,screening,andselectionofnewTeamMembers
- FillingDutyManagershiftswhenrequired
- HavingathoroughknowledgeofLaisHotelProperties’productsandservices
- SuggestingadditionalproductsandservicesmeetingourGuests’specificpreferences
- AssessingGuests’individualneedstomeetstandardsforadditionalproductsandservices
- ActivelyseekingwaystomeetGuests’productorserviceneeds
- Allotherdutiesasassigned

HealthandSafetyResponsibilities

- Asupervisorshallensurethataworker,

1. worksinthemannerandwiththeprotectivedevices,measuresandproceduresrequiredbytheOccupationalHealth&SafetyActandtheregulations;and
2. usesorwearstheequipment,protectivedevicesorclothingthattheworker’semployerrequirestobeusedorworn;
3.



adviseaworkeroftheexistenceofanypotentialoractualdangertothehealthorsafetyoftheworkerofwhichthesupervisorisaware;
4. wheresoprescribed,provideaworkerwithwritteninstructionsastothemeasuresandprocedurestobetakenfortheprotectionoftheworker;and
5. takeeveryprecautionreasonableinthecircumstancesfortheprotectionofaworker

- Performdepartmentalworkplaceinspectionsasassigned
- Conductsafetytalksasassigned
- Conductincidentinvestigations
- Conductteammemberhealth&safetytrainingincludingStandardOperatingProcedures;&PrimaryTrainingandperformingteammembersafetyobservance;
- Alwaysensurethatworkplaceaccidents/injuriesarereportedimmediatelytoaManager/Supervisor.
- CooperatesintheReturn-to-WorkProgramofaTeamMember
- CorrectsubstandardactsorconditionsthroughHumanResourcesStandard&Procedure;“C.15ProgressiveCorrectiveAction”
- Commendteammembersonsafeworkpracticesandperformance

ProfessionalRequirements:

- Grade12EducationcombinedwithCollegeorUniversitytraininginthehospitalityindustrypreferred
- Minimumof5yearsexperienceasaGuestServiceAgent
- Excellentcommunicationskillsbothwrittenandverbal
- Previousup-sellingand/orsalesexperienceisconsideredanasset

PersonalAttributes:

- Outgoingandfriendlywithapleasantprofessionalattitude
- Mustbeself-motivatedandateamplayer
- Goodlisteningskillsareessentialincombinationwithaboveaveragepatience
- Mustbeawellorganizedwiththeabilitytoprioritizeworkloadandplanningactivitieswithinthedepartment
- Diplomaticandtactfuldemeanorwheninteractingwithdifficultguests
- Confidenceissellingandup-sellingproductsandservices
- Positivesales-orientedpersonality
- Desiretomeetgoals
- Ethicalan

📌 Guest Service Manager (Niagara-on-the-Lake)
🏢 Owen Sound
📍 Niagara-on-the-Lake