Elevate your career as a Technical Analyst with FCC, embracing hybrid work options and a focus on enhancing technology solutions. Utilize your skills to address business needs and deliver effective support. As a permanent addition to the FCC team, you will translate business requirements into practical technological advancements. Your role focuses on system enhancement, troubleshooting, and customer support while working with modern cloud technologies. This position is ideal for individuals with a solid service desk background who aim to drive improvements in business operations.

Key Responsibilities
• Develop and support technical tools and solutions
• Facilitate team meetings and after-hours on-call work
• Provide support via phone, email, and chat interactions
• Manage Major IT Incident resolution processes
• Troubleshoot second-level IT support issues

Requirements:
• Diploma in information technology or computer science
• Two years of service desk or related experience
• Knowledge of software and operating systems
• Robust commitment to customer service
• ITIL V3 Foundations certification Bring your technical expertise and problem-solving abilities to help FCC achieve its goals.

📌 Technical Analyst at FCC (Regina)
🏢 FCC / FAC
📍 Regina